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- Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Abdullah Alghamdi, Behrouz Minaei-Bidgoli, Abdulaziz A. Alsulami, Mohammed I. Thanoon, Shahla Asadi, Sarminah Samad:
What is the impact of service quality on customers' satisfaction during COVID-19 outbreak? New findings from online reviews analysis. Telematics Informatics 64: 101693 (2021)
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