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"Modeling Customer Experience in a Contact Center through Process Log Mining."

Teng Fu et al. (2021)

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DOI: 10.1145/3468269

access: closed

type: Journal Article

metadata version: 2021-10-05

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  - https://dblp.org/rec/journals/tist/FuZHAZ21
Teng Fu, Guido Zampieri, David Hodgson, Claudio Angione, Yifeng Zeng:
Modeling Customer Experience in a Contact Center through Process Log Mining. ACM Trans. Intell. Syst. Technol. 12(4): 48:1-48:21 (2021)

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