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"Managing Cloud Services with IT Service Management Practices."
Koray Erek, Thorsten Pröhl, Rüdiger Zarnekow (2014)
- Koray Erek, Thorsten Pröhl, Rüdiger Zarnekow:
Managing Cloud Services with IT Service Management Practices. Engineering and Management of IT-based Service Systems 2014: 67-81
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