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@inproceedings{DBLP:conf/siguccs/AlexanderL89,
  author       = {Michelle Alexander and
                  Matthew Lessins},
  editor       = {Penelope Crane},
  title        = {A solution for inventory tracking in a computing facility via hypercard},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {205--209},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73794},
  doi          = {10.1145/73760.73794},
  timestamp    = {Fri, 30 Aug 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/AlexanderL89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Almond89,
  author       = {A. J. Almond},
  editor       = {Penelope Crane},
  title        = {Starting a courseware library on a shoestring or on beyond word processing},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {355--361},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73815},
  doi          = {10.1145/73760.73815},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Almond89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Andrade89,
  author       = {L. M. Andrade},
  editor       = {Penelope Crane},
  title        = {A new way to access a supercomputer},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {185--194},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73791},
  doi          = {10.1145/73760.73791},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Andrade89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Augustine89,
  author       = {C. Augustine},
  editor       = {Penelope Crane},
  title        = {The pieces of a policy: categories for creation of a comuter ethics
                  policy},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {163--167},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73787},
  doi          = {10.1145/73760.73787},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Augustine89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bayomi89,
  author       = {D. Bayomi},
  editor       = {Penelope Crane},
  title        = {Micro manager heal thyself: a medical school micro manager's prescription
                  for curing those firefighting blues},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {103--107},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73776},
  doi          = {10.1145/73760.73776},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Bayomi89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Berry89,
  author       = {S. R. Berry},
  editor       = {Penelope Crane},
  title        = {Putting the puzzle together: a network picture suitable for framing},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {317--320},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73810},
  doi          = {10.1145/73760.73810},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Berry89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bogue89,
  author       = {E.{-}L. Bogue},
  editor       = {Penelope Crane},
  title        = {The difficult client: consulting techniques from the human services},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {387--394},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73820},
  doi          = {10.1145/73760.73820},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Bogue89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bogue89a,
  author       = {E.{-}L. Bogue},
  editor       = {Penelope Crane},
  title        = {Active learning approaches to training: encouraging the self-taught
                  user},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {447--452},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73829},
  doi          = {10.1145/73760.73829},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Bogue89a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Bowman89,
  author       = {Deanna Bowman},
  editor       = {Penelope Crane},
  title        = {Capitalizing on faculty as lobbyists},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {147--150},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73784},
  doi          = {10.1145/73760.73784},
  timestamp    = {Fri, 27 Aug 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Bowman89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/BradyS89,
  author       = {P. Brady and
                  R. Startup},
  editor       = {Penelope Crane},
  title        = {A campus and off-campus computing strategy},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {123--128},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73779},
  doi          = {10.1145/73760.73779},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/BradyS89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Brand89,
  author       = {J. A. Brand},
  editor       = {Penelope Crane},
  title        = {Putting {CAI} to work for user services},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {441--446},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73828},
  doi          = {10.1145/73760.73828},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Brand89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Brenner89,
  author       = {Blair C. Brenner},
  editor       = {Penelope Crane},
  title        = {The {MAC-AT-HOME} student microcomputer loan rogram},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {59--68},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73768},
  doi          = {10.1145/73760.73768},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Brenner89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Brookshire89,
  author       = {Robert G. Brookshire},
  editor       = {Penelope Crane},
  title        = {Models for the organization of academic computing},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {89--92},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73773},
  doi          = {10.1145/73760.73773},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Brookshire89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ClabaughRF89,
  author       = {Susan Clabaugh and
                  Barbara Rush and
                  Jennifer Fajman},
  editor       = {Penelope Crane},
  title        = {Linking the colleges and the computer science center or puzzle pieces
                  fit together},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {151--156},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73785},
  doi          = {10.1145/73760.73785},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ClabaughRF89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CollinsMB89,
  author       = {Cliff Collins and
                  William Miller and
                  Fran Blake},
  editor       = {Penelope Crane},
  title        = {Moving off center},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {143--146},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73783},
  doi          = {10.1145/73760.73783},
  timestamp    = {Tue, 22 Jan 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/CollinsMB89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Connolly89,
  author       = {Frank W. Connolly},
  editor       = {Penelope Crane},
  title        = {Organizational expectations: What the top expects of those in the
                  middle},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {27--29},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73762},
  doi          = {10.1145/73760.73762},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Connolly89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/CoppetoAGT89,
  author       = {T. J. Coppeto and
                  B. L. Anderson and
                  Daniel E. Geer Jr. and
                  G. Winfield Treese},
  editor       = {Penelope Crane},
  title        = {{OLC:} an on-line consulting system},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {343--353},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73814},
  doi          = {10.1145/73760.73814},
  timestamp    = {Wed, 01 Apr 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/CoppetoAGT89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DeSimone89,
  author       = {Antonio DeSimone},
  editor       = {Penelope Crane},
  title        = {The information distribution system at the University of Georgia and
                  the role of the document manager},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {421--427},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73825},
  doi          = {10.1145/73760.73825},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DeSimone89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DeWitt89,
  author       = {R. T. DeWitt},
  editor       = {Penelope Crane},
  title        = {Expert systems for user service},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {243--246},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73800},
  doi          = {10.1145/73760.73800},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DeWitt89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/DowningC89,
  author       = {Linda Downing and
                  Doug Chambers},
  editor       = {Penelope Crane},
  title        = {Yesterday, {I} knew all the answers},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {31--35},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73763},
  doi          = {10.1145/73760.73763},
  timestamp    = {Mon, 15 Jan 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/DowningC89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Eck89,
  author       = {M. K. Eck},
  editor       = {Penelope Crane},
  title        = {A hyperCard tutorial that accommodates different learning styles},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {435--439},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73827},
  doi          = {10.1145/73760.73827},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Eck89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Fairchild89,
  author       = {S. Fairchild},
  editor       = {Penelope Crane},
  title        = {What's in a name?},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {269--279},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73804},
  doi          = {10.1145/73760.73804},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Fairchild89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Feldman89,
  author       = {Mark Feldman},
  editor       = {Penelope Crane},
  title        = {Our failure to educate users in the use and true cost of workstations},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {463--466},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73831},
  doi          = {10.1145/73760.73831},
  timestamp    = {Tue, 15 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Feldman89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Foley89,
  author       = {Timothy J. Foley},
  editor       = {Penelope Crane},
  title        = {Managing campus-wide information systems: issues and problems},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {169--174},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73788},
  doi          = {10.1145/73760.73788},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Foley89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Gadomski89,
  author       = {Kenneth E. Gadomski},
  editor       = {Penelope Crane},
  title        = {Those low-down, slow-down desktop publishing blues or graphic design
                  resources for desktop publishers},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {195--199},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73792},
  doi          = {10.1145/73760.73792},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Gadomski89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Gammill89,
  author       = {Susan H. Gammill},
  editor       = {Penelope Crane},
  title        = {Buying a computer: a guided tour},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {467--470},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73832},
  doi          = {10.1145/73760.73832},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Gammill89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GatlingJM89,
  author       = {Keith E. Gatling and
                  A. H. Jarvis and
                  D. A. MacLeod},
  editor       = {Penelope Crane},
  title        = {One mac, two mac, red mac, {SUMAC}},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {211--216},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73795},
  doi          = {10.1145/73760.73795},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/GatlingJM89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/GlogoffG89,
  author       = {S. Glogoff and
                  R. Gordon},
  editor       = {Penelope Crane},
  title        = {Dialing for {DELCAT:} the end users justify the means},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {51--58},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73767},
  doi          = {10.1145/73760.73767},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/GlogoffG89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Harper89,
  author       = {B. B. Harper},
  editor       = {Penelope Crane},
  title        = {On-line information at Virginia Tech},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {305--309},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73807},
  doi          = {10.1145/73760.73807},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Harper89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HerreH89,
  author       = {C. Herre and
                  D. Hudzinski},
  editor       = {Penelope Crane},
  title        = {A structured approach for developing a campus-wide network},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {313--315},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73809},
  doi          = {10.1145/73760.73809},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HerreH89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HoneymanKLS89,
  author       = {Janise G. Honeyman and
                  Laura A. Kelleher and
                  Thomas B. Libert and
                  Patricia G. Smith},
  editor       = {Penelope Crane},
  title        = {Network maps: getting the big picture},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {281--287},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73805},
  doi          = {10.1145/73760.73805},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HoneymanKLS89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Hughes89,
  author       = {Thomas J. Hughes},
  editor       = {Penelope Crane},
  title        = {The use of student workers in computer lab management at the University
                  of Scranton},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {129--131},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73780},
  doi          = {10.1145/73760.73780},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Hughes89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/HunterP89,
  author       = {Kathy Hunter and
                  Pam Purcell},
  editor       = {Penelope Crane},
  title        = {Got a document? let's print it},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {321--325},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73811},
  doi          = {10.1145/73760.73811},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/HunterP89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JantonW89,
  author       = {C. Janton and
                  K. W. Watkins},
  editor       = {Penelope Crane},
  title        = {What to look for in a workstation},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {453--461},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73830},
  doi          = {10.1145/73760.73830},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/JantonW89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JarvisPG89,
  author       = {A. H. Jarvis and
                  D. Pratt and
                  Keith E. Gatling},
  editor       = {Penelope Crane},
  title        = {The effect of unstaffing},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {139--142},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73782},
  doi          = {10.1145/73760.73782},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/JarvisPG89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JohnsonWDIM89,
  author       = {E. Johnson and
                  W. Wehrs and
                  T. Delfield and
                  J. Imhoff and
                  V. Manter},
  editor       = {Penelope Crane},
  title        = {Consulting without consultants: expert systems applications in user
                  services},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {335--342},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73813},
  doi          = {10.1145/73760.73813},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/JohnsonWDIM89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/JohnstonC89,
  author       = {V. L. Johnston and
                  T. L. Case},
  editor       = {Penelope Crane},
  title        = {The user consultant handbook: the species develops},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {413--419},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73824},
  doi          = {10.1145/73760.73824},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/JohnstonC89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/KefferstanH89,
  author       = {Robert Kefferstan and
                  Roxann Humbert},
  editor       = {Penelope Crane},
  title        = {Challenges facing distance learning: WVNET's mainframe solution},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {69--73},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73769},
  doi          = {10.1145/73760.73769},
  timestamp    = {Wed, 17 May 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/KefferstanH89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lasus89,
  author       = {H. A. Lasus},
  editor       = {Penelope Crane},
  title        = {File compression: a useful technique for saving time and resources},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {231--235},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73798},
  doi          = {10.1145/73760.73798},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lasus89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lawson89,
  author       = {Jeb Lawson},
  editor       = {Penelope Crane},
  title        = {Data communications teams: the best of both worlds},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {47--50},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73766},
  doi          = {10.1145/73760.73766},
  timestamp    = {Sun, 10 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lawson89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lehman89,
  author       = {R. C. Lehman},
  editor       = {Penelope Crane},
  title        = {Some issues in providing campus-wide electronic mail},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {115--122},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73778},
  doi          = {10.1145/73760.73778},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lehman89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Li89,
  author       = {Sandra J. Li},
  editor       = {Penelope Crane},
  title        = {How to put "Fire" back into the burnt-out employee},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {93--96},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73774},
  doi          = {10.1145/73760.73774},
  timestamp    = {Tue, 26 Feb 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Li89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Lissar89,
  author       = {H. P. Lissar},
  editor       = {Penelope Crane},
  title        = {Computer training for english-as-a-second-language speakers},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {399--407},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73822},
  doi          = {10.1145/73760.73822},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Lissar89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Maginnis89,
  author       = {Barbara Hoffman Maginnis},
  editor       = {Penelope Crane},
  title        = {Computer conferencing at the University of Arizona},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {263--267},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73803},
  doi          = {10.1145/73760.73803},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Maginnis89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Malone89,
  author       = {E. F. Malone},
  editor       = {Penelope Crane},
  title        = {I don't care; you don't care...reaching the non-user},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {377--379},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73818},
  doi          = {10.1145/73760.73818},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Malone89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Manderson89,
  author       = {Landy Manderson},
  editor       = {Penelope Crane},
  title        = {Satellite systems: How to distribute data, computing, consulting,
                  and responsibility},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {41--46},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73765},
  doi          = {10.1145/73760.73765},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Manderson89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Manderson89a,
  author       = {Landy Manderson},
  editor       = {Penelope Crane},
  title        = {Fill-in-the-blank {JCL:} why we did it and how},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {247--252},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73801},
  doi          = {10.1145/73760.73801},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Manderson89a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Martin89,
  author       = {Jerry Martin},
  editor       = {Penelope Crane},
  title        = {Workhorse graphics},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {201--204},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73793},
  doi          = {10.1145/73760.73793},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Martin89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/MartinM89,
  author       = {Jerry Martin and
                  B. B. Miller},
  editor       = {Penelope Crane},
  title        = {Developing and marketing a comprehensive network training program
                  on a University campus},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {395--398},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73821},
  doi          = {10.1145/73760.73821},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/MartinM89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Mason89,
  author       = {Margaret Loy Mason},
  editor       = {Penelope Crane},
  title        = {Quick-fix consulting: a user disservice},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {381--385},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73819},
  doi          = {10.1145/73760.73819},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Mason89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McCartney89,
  author       = {Gerard McCartney},
  editor       = {Penelope Crane},
  title        = {Organizing for users},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {79--82},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73771},
  doi          = {10.1145/73760.73771},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McCartney89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/McCaskell89,
  author       = {P. C. McCaskell},
  editor       = {Penelope Crane},
  title        = {Looking for Mr. {X} bar: supporting statistical computing in the personal
                  computer era},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {367--375},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73817},
  doi          = {10.1145/73760.73817},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/McCaskell89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Moum89,
  author       = {Glenda E. Moum},
  editor       = {Penelope Crane},
  title        = {Mainstreaming the computer technology needs of disabled persons in
                  higher education},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {75--77},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73770},
  doi          = {10.1145/73760.73770},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Moum89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/NunezGH89,
  author       = {Kirsty D. Nunez and
                  Thomas A. Gerace and
                  Alison Hartman},
  editor       = {Penelope Crane},
  title        = {The costly implications of consulting in a virus-infected computer
                  environment},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {157--161},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73786},
  doi          = {10.1145/73760.73786},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/NunezGH89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/ODell89,
  author       = {J. A. O'Dell},
  editor       = {Penelope Crane},
  title        = {Oh where, oh where has my software gone...new techniques for managing
                  the software library},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {363--366},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73816},
  doi          = {10.1145/73760.73816},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/ODell89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Olynyk89,
  author       = {Roman Olynyk},
  editor       = {Penelope Crane},
  title        = {Managing change in a wide-area network},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {109--114},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73777},
  doi          = {10.1145/73760.73777},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Olynyk89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/PanagopoulosB89,
  author       = {Demos Panagopoulos and
                  Susan Bahr},
  editor       = {Penelope Crane},
  title        = {Designing and implementing the do-everything {LAN}},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {217--224},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73796},
  doi          = {10.1145/73760.73796},
  timestamp    = {Thu, 18 Aug 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/PanagopoulosB89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Pitts89,
  author       = {C. E. Pitts},
  editor       = {Penelope Crane},
  title        = {Parallel processing support: so what is a "Heisenbug" anyway?},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {237--242},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73799},
  doi          = {10.1145/73760.73799},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Pitts89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Plank89,
  author       = {M. A. Plank},
  editor       = {Penelope Crane},
  title        = {Full text retrieval of documents identified in on-line library catalogs
                  via internet},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {311--312},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73808},
  doi          = {10.1145/73760.73808},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Plank89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Pratto89,
  author       = {Marlene R. Pratto},
  editor       = {Penelope Crane},
  title        = {Toward a uniform user interface at {UNCG}},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {175--180},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73789},
  doi          = {10.1145/73760.73789},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Pratto89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Prupis89,
  author       = {Sheri L. Prupis},
  editor       = {Penelope Crane},
  title        = {Evaluating academic computing on campus and developing a 5-year plan},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {83--87},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73772},
  doi          = {10.1145/73760.73772},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Prupis89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Raleigh89,
  author       = {Donna Raleigh},
  editor       = {Penelope Crane},
  title        = {Internships link user services to academic departments},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {133--138},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73781},
  doi          = {10.1145/73760.73781},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Raleigh89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Rauschert89,
  author       = {C. R. Rauschert},
  editor       = {Penelope Crane},
  title        = {The quest for quality control in computer training},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {409--412},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73823},
  doi          = {10.1145/73760.73823},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Rauschert89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/RentenA89,
  author       = {T. Renten and
                  C. Algozzine},
  editor       = {Penelope Crane},
  title        = {Marist college token ring test network},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {225--229},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73797},
  doi          = {10.1145/73760.73797},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/RentenA89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Ricket89,
  author       = {D. E. Ricket},
  editor       = {Penelope Crane},
  title        = {The use of hypertext to support user services},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {327--334},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73812},
  doi          = {10.1145/73760.73812},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Ricket89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Sauver89,
  author       = {J. E. St. Sauver},
  editor       = {Penelope Crane},
  title        = {A locally modifiable {VMS} reference guide},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {429--434},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73826},
  doi          = {10.1145/73760.73826},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Sauver89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SetzeK89,
  author       = {Paul J. Setze and
                  Y. P. Kean},
  editor       = {Penelope Crane},
  title        = {User services and software development},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {181--184},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73790},
  doi          = {10.1145/73760.73790},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SetzeK89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/SitesHASH89,
  author       = {M. R. Sites and
                  A. G. Howard and
                  J. P. Ashworth and
                  J. C. Sakell and
                  S. A. Heitchew},
  editor       = {Penelope Crane},
  title        = {Adding big blue to the palette: plans, projects, and problems},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {253--259},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73802},
  doi          = {10.1145/73760.73802},
  timestamp    = {Wed, 14 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/SitesHASH89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Stager89,
  author       = {Sue Stager},
  editor       = {Penelope Crane},
  title        = {The unique stresses of user services},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {97--102},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73775},
  doi          = {10.1145/73760.73775},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Stager89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Strauss89,
  author       = {Howard Joy Strauss},
  editor       = {Penelope Crane},
  title        = {University-wide general-interest on-line information systems that
                  work-and that you can afford},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {289--303},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73806},
  doi          = {10.1145/73760.73806},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Strauss89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Webster89,
  author       = {Sally Webster},
  editor       = {Penelope Crane},
  title        = {Caught in the middle},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {23--25},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73761},
  doi          = {10.1145/73760.73761},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Webster89.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@inproceedings{DBLP:conf/siguccs/Webster89a,
  author       = {Sally Webster},
  editor       = {Penelope Crane},
  title        = {Managing people who used to be your peers: how things change},
  booktitle    = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  pages        = {37--39},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760.73764},
  doi          = {10.1145/73760.73764},
  timestamp    = {Fri, 09 Apr 2021 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/siguccs/Webster89a.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@proceedings{DBLP:conf/siguccs/1989,
  editor       = {Penelope Crane},
  title        = {Proceedings of the 17th Annual {ACM} {SIGUCCS} Conference on User
                  Services, Bethesda, Maryland, USA, 1989},
  publisher    = {{ACM}},
  year         = {1989},
  url          = {https://doi.org/10.1145/73760},
  doi          = {10.1145/73760},
  isbn         = {0-89791-330-2},
  timestamp    = {Tue, 06 Nov 2018 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/1989.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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