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@inproceedings{DBLP:conf/srii/AkkirajuLBFLS12,
  author       = {Rama Akkiraju and
                  Toby Lehman and
                  Neil H. Boyette and
                  Haijing Fang and
                  Mario Lichtsinn and
                  Ben Shaw},
  title        = {On the Role of Analytics in Estimating the Cost of Delivering Complex
                  Information Technology {(IT)} Outsourcing Services Projects},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {705--714},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.83},
  doi          = {10.1109/SRII.2012.83},
  timestamp    = {Mon, 02 Oct 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/srii/AkkirajuLBFLS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/AkkirajuZ12,
  author       = {Rama Akkiraju and
                  Ruoyi Zhou},
  title        = {Measuring Service Solution Quality in Services Outsourcing Projects
                  Using Value Driver Tree Approach},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {191--200},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.30},
  doi          = {10.1109/SRII.2012.30},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/AkkirajuZ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/AugensteinLF12,
  author       = {Christoph Augenstein and
                  Andr{\'{e}} Ludwig and
                  Bogdan Franczyk},
  title        = {Integration of Service Models - Preliminary Results for Consistent
                  Logistics Service Management},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {100--109},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.22},
  doi          = {10.1109/SRII.2012.22},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/AugensteinLF12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/BaresiGHILMP12,
  author       = {Luciano Baresi and
                  Nikolaos Georgantas and
                  Kristof Hamann and
                  Val{\'{e}}rie Issarny and
                  Winfried Lamersdorf and
                  Andreas Metzger and
                  Barbara Pernici},
  title        = {Emerging Research Themes in Services-Oriented Systems},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {333--342},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.44},
  doi          = {10.1109/SRII.2012.44},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/BaresiGHILMP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/BasuSLSY12,
  author       = {Sujoy Basu and
                  Sharad Singhal and
                  Jun Li and
                  Bryan Stephenson and
                  Wen Yao},
  title        = {Governance Framework for {IT} Transformation Projects in Outsourcing},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {201--210},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.31},
  doi          = {10.1109/SRII.2012.31},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/BasuSLSY12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/BoyetteF12,
  author       = {Neil H. Boyette and
                  Haijing Fang},
  title        = {Smarter Financial Management - An Answer to the Missing Link between
                  Key Performance Indicators and Budgeting Decisions for Smarter Cities},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {608--613},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.119},
  doi          = {10.1109/SRII.2012.119},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/BoyetteF12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/BusquetsKNP12,
  author       = {Javier Busquets and
                  Rajiv Kohli and
                  Pol Navarro and
                  Toni Plana},
  title        = {Innovation in Banking Business Models Exploring the Emergent Customer
                  Role in Social Networks},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {827--835},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.94},
  doi          = {10.1109/SRII.2012.94},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/BusquetsKNP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Castro-LeonYHKEWE12,
  author       = {Enrique Castro{-}Leon and
                  Raghu Yeluri and
                  Robert R. Harmon and
                  John M. Kennedy and
                  Andrew Edmonds and
                  Jerry Wheeler and
                  Javier Mart{\'{\i}}nez Elicegui},
  title        = {Global {IT} Manageability Policies across Service Boundaries in a
                  Cloud Environment},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {369--378},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.48},
  doi          = {10.1109/SRII.2012.48},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Castro-LeonYHKEWE12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/CavalcantePSPAA12,
  author       = {Victor F. Cavalcante and
                  Claudio S. Pinhanez and
                  Cleidson R. B. de Souza and
                  Rog{\'{e}}rio Abreu de Paula and
                  Ana Paula Appel and
                  Carolina S. Andrade},
  title        = {Characterizing Time-Bounded Incident Management Systems},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {750--759},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.110},
  doi          = {10.1109/SRII.2012.110},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/CavalcantePSPAA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Chen12,
  author       = {Lisa Y. Chen},
  title        = {Marketer Perceptions of Quality on the Success of Mobile Shopping
                  System and Its Impact on Performance},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {29--33},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.14},
  doi          = {10.1109/SRII.2012.14},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Chen12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ChenRWL12,
  author       = {Feng Chen and
                  Changrui Ren and
                  Qinhua Wang and
                  Jinfeng Li},
  title        = {Method for Modeling and Validation of Cross Enterprise Services Composition},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {502--508},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.62},
  doi          = {10.1109/SRII.2012.62},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ChenRWL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ChotimongkolTP12,
  author       = {Ananlada Chotimongkol and
                  Nattanun Thatphithakkul and
                  Passakon Prathombutr},
  title        = {Smart {IVR} Service Platform},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {426--434},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.53},
  doi          = {10.1109/SRII.2012.53},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ChotimongkolTP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Chu12,
  author       = {Huey{-}Der Chu},
  title        = {The Application of Six Sigma to Promote Information System Service
                  Quality},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {744--749},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.112},
  doi          = {10.1109/SRII.2012.112},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Chu12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ChurchM12,
  author       = {Liam Church and
                  Maria Moloney},
  title        = {Public Value Provision: {A} Design Theory for Public E-services},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {592--601},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.72},
  doi          = {10.1109/SRII.2012.72},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ChurchM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/DaltayanniWA12,
  author       = {Maria Daltayanni and
                  Chunye Wang and
                  Ram Akella},
  title        = {A Fast Interactive Search System for Healthcare Services},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {525--534},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.65},
  doi          = {10.1109/SRII.2012.65},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/DaltayanniWA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/DhanapalDSJNVSRSP12,
  author       = {Karthikeyan Balaji Dhanapal and
                  K. Sai Deepak and
                  Saurabh Sharma and
                  Sagar Prakash Joglekar and
                  Aditya Narang and
                  Aditya Vashistha and
                  Paras Salunkhe and
                  Harikrishna G. N. Rai and
                  Arun Agrahara Somasundara and
                  Sanjoy Kumar Paul},
  title        = {An Innovative System for Remote and Automated Testing of Mobile Phone
                  Applications},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {44--54},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.16},
  doi          = {10.1109/SRII.2012.16},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/DhanapalDSJNVSRSP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/DhanapalSSP12,
  author       = {Karthikeyan Balaji Dhanapal and
                  Siva Sankaran and
                  Arun Agrahara Somasundara and
                  Sanjoy Paul},
  title        = {WindTunnel: {A} Tool for Network Impact Testing of Mobile Applications},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {34--43},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.15},
  doi          = {10.1109/SRII.2012.15},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/DhanapalSSP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/DiazTA12,
  author       = {David Diaz and
                  Babis Theodoulidis and
                  Eliza Abioye},
  title        = {Cross-Border Challenges in Financial Markets Monitoring and Surveillance:
                  {A} Case Study of Customer-Driven Service Value Networks},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {146--157},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.26},
  doi          = {10.1109/SRII.2012.26},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/DiazTA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/DuggiralaMKA12,
  author       = {Mayuri Duggirala and
                  Sameep Mehta and
                  Nanda Kambhatla and
                  Pooja Arya},
  title        = {Employee Engagement: Conceptual Model and Computation Framework},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {850--858},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.111},
  doi          = {10.1109/SRII.2012.111},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/DuggiralaMKA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/EhrenhoferK12,
  author       = {Christoph Ehrenh{\"{o}}fer and
                  Ernst Kreuzer},
  title        = {The Role of Business Model Design in the Service Engineering Process:
                  {A} Comparative Case Study in the Field of Cloud Computing to Join
                  Service Engineering with Business Model Design},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {283--292},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.39},
  doi          = {10.1109/SRII.2012.39},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/EhrenhoferK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/FujitaNH12,
  author       = {Yukihisa Fujita and
                  Ken Naono and
                  Tomohiro Hanai},
  title        = {Proposal and Evaluation of Metadata Management Method for eDiscovery},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {778--786},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.88},
  doi          = {10.1109/SRII.2012.88},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/srii/FujitaNH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/GohadPN12,
  author       = {Atul Gohad and
                  Karthikeyan Ponnalagu and
                  Nanjangud C. Narendra},
  title        = {Model Driven Provisioning in Multi-tenant Clouds},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {11--20},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.12},
  doi          = {10.1109/SRII.2012.12},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/GohadPN12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/GonzalezSOAZOG12,
  author       = {Tere Gonzalez and
                  Pano Santos and
                  Fernando Orozco and
                  Mildreth Alcaraz{-}Mejia and
                  Victor Zaldivar and
                  Alberto De Obeso and
                  Alan Garcia},
  title        = {Adaptive Employee Profile Classification for Resource Planning Tool},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {544--553},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.67},
  doi          = {10.1109/SRII.2012.67},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/GonzalezSOAZOG12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/GoodwinGMSMM12,
  author       = {Richard Goodwin and
                  SweeFen Goh and
                  Pietro Mazzoleni and
                  Vibha Sinha and
                  Debdoot Mukherjee and
                  Senthil Mani},
  title        = {Effective Content Reuse for Business Consulting Practices},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {682--690},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.82},
  doi          = {10.1109/SRII.2012.82},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/GoodwinGMSMM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/GoodwinMGRSMM12,
  author       = {Richard Goodwin and
                  Pietro Mazzoleni and
                  SweeFen Goh and
                  Aubrey Rember and
                  Vibha Sinha and
                  Debdoot Mukherjee and
                  Senthil Mani},
  title        = {Improving Service Quality through Use of Standard Workbenches},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {361--368},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.47},
  doi          = {10.1109/SRII.2012.47},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/GoodwinMGRSMM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/GraupnerBNE12,
  author       = {Sven Graupner and
                  Claudio Bartolini and
                  Hamid R. Motahari Nezhad and
                  Jamie Erbes},
  title        = {Evolving Social Media into Productivity Platforms},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {183--190},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.29},
  doi          = {10.1109/SRII.2012.29},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/GraupnerBNE12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/HaraYYFOT12,
  author       = {Yoshinori Hara and
                  Yutaka Yamauchi and
                  Yoshinori Yamakawa and
                  Junya Fujisawa and
                  Hiroaki Ohshima and
                  Katsumi Tanaka},
  title        = {How Japanese Traditional "Omonpakari" Services are Delivered - {A}
                  Multidisciplinary Approach},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {906--913},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.102},
  doi          = {10.1109/SRII.2012.102},
  timestamp    = {Sun, 12 Nov 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/HaraYYFOT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/HaradaST12,
  author       = {Kunihiko Harada and
                  Yoshinori Sato and
                  Yumiko Togashi},
  title        = {Reducing Amount of Information Loss in k-Anonymization for Secondary
                  Use of Collected Personal Information},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {61--69},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.18},
  doi          = {10.1109/SRII.2012.18},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/HaradaST12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/HataN12,
  author       = {Yutaka Hata and
                  Hiroshi Nakajima},
  title        = {A Health Care Service to Disaster Survivors},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {637--641},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.77},
  doi          = {10.1109/SRII.2012.77},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/HataN12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/HeSHCK12,
  author       = {Qi He and
                  W. Scott Spangler and
                  Bin He and
                  Ying Chen and
                  Linda Kato},
  title        = {Prospective Client Driven Technology Recommendation},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {110--119},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.23},
  doi          = {10.1109/SRII.2012.23},
  timestamp    = {Thu, 24 Aug 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/srii/HeSHCK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/HsuehR12,
  author       = {Pei{-}Yun Sabrina Hsueh and
                  Sreeram Ramakrishnan},
  title        = {Towards Personalized Care Coordination Service: Integrating Guideline-Based
                  Practice with Interactive Data-Driven Analytics},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {250--257},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.35},
  doi          = {10.1109/SRII.2012.35},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/HsuehR12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/HsuehRC12,
  author       = {Pei{-}Yun Sabrina Hsueh and
                  Sreeram Ramakrishnan and
                  Henry Chang},
  title        = {Risk Mediation Cloud Service: Constructing Statistical Models of Patient
                  Adherence for Sustainable Case Management},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {237--242},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.126},
  doi          = {10.1109/SRII.2012.126},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/HsuehRC12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/HuemerKKLMSTWZ12,
  author       = {Christian Huemer and
                  Gerti Kappel and
                  Philipp Krenn and
                  Philipp Liegl and
                  Dieter Mayrhofer and
                  Rainer Schuster and
                  Mario Topf and
                  Hannes Werthner and
                  Marco Zapletal},
  title        = {{ERPEL:} Enabling Seamless Ad Hoc Cross Enterprise Collaborations},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {478--487},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.59},
  doi          = {10.1109/SRII.2012.59},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/HuemerKKLMSTWZ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/KaiserB12,
  author       = {Carolin Kaiser and
                  Freimut Bodendorf},
  title        = {Mining Patient Experiences on Web 2.0 - {A} Case Study in the Pharmaceutical
                  Industry},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {139--145},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.114},
  doi          = {10.1109/SRII.2012.114},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/KaiserB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/KarthikKNP12,
  author       = {Srinivas Karthik and
                  Sreyash Kenkre and
                  Krishnasuri Narayanam and
                  Vinayaka Pandit},
  title        = {Resiliency Analytics Framework for Service Delivery Organizations},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {672--681},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.81},
  doi          = {10.1109/SRII.2012.81},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/KarthikKNP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/KochanowskiRW12,
  author       = {Monika Kochanowski and
                  Thomas Renner and
                  Anette Weisbecker},
  title        = {Goal-Oriented Dynamic Business Processes in Service Environments:
                  Models and Methods Applied in Finance Industry},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {875--884},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.99},
  doi          = {10.1109/SRII.2012.99},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/KochanowskiRW12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/KoetterWR12,
  author       = {Falko Koetter and
                  Anette Weisbecker and
                  Thomas Renner},
  title        = {Business Process Optimization in Cross-Company Service Networks: Architecture
                  and Maturity Model},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {715--724},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.84},
  doi          = {10.1109/SRII.2012.84},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/KoetterWR12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/KothariSDL12,
  author       = {Sunil Kothari and
                  Sharad Singhal and
                  Gary Dispoto and
                  I{-}Jong Lin},
  title        = {On the Connections between Types and Service Level Agreements and
                  Implications for Digital Commercial Printing and Other Domains},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {323--332},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.43},
  doi          = {10.1109/SRII.2012.43},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/KothariSDL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/KovavisaruchSKIP12,
  author       = {L. Kovavisaruch and
                  Virach Sornlertlamvanich and
                  P. Kamolvej and
                  N. Iamrahong and
                  G. Prommoon},
  title        = {Interexchange Museum Database via Web Service},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {623--627},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.75},
  doi          = {10.1109/SRII.2012.75},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/KovavisaruchSKIP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/KozlovaHK12,
  author       = {Elizaveta Kozlova and
                  Ulrich Hasenkamp and
                  Evangelos Kopanakis},
  title        = {Use of {IT} Best Practices for Non-IT Services},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {725--734},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.85},
  doi          = {10.1109/SRII.2012.85},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/KozlovaHK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Krishnamurthy12,
  author       = {Bharat Krishnamurthy},
  title        = {A Top Down Approach to Enterprise Monitoring Using Change Point Detection},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {859--862},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.96},
  doi          = {10.1109/SRII.2012.96},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Krishnamurthy12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/KrockelB12,
  author       = {Johannes Kr{\"{o}}ckel and
                  Freimut Bodendorf},
  title        = {Customer Tracking and Tracing Data as a Basis for Service Innovations
                  at the Point of Sale},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {691--696},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.115},
  doi          = {10.1109/SRII.2012.115},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/KrockelB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Kudo12,
  author       = {Michiharu Kudo},
  title        = {Robot-Assisted Healthcare Support for an Aging Society},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {258--266},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.36},
  doi          = {10.1109/SRII.2012.36},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Kudo12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/LiK12,
  author       = {Ying Li and
                  Kaan Katircioglu},
  title        = {Improving Application Management Services through Optimal Clustering
                  of Service Requests},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {885--894},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.100},
  doi          = {10.1109/SRII.2012.100},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/LiK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/LimonadBHVH12,
  author       = {Lior Limonad and
                  David Boaz and
                  Richard Hull and
                  Roman Vacul{\'{\i}}n and
                  Fenno F. Terry Heath III},
  title        = {A Generic Business Artifacts Based Authorization Framework for Cross-Enterprise
                  Collaboration},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {70--79},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.19},
  doi          = {10.1109/SRII.2012.19},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/srii/LimonadBHVH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/LimonadVOFSWGA12,
  author       = {Lior Limonad and
                  Lav R. Varshney and
                  Daniel V. Oppenheim and
                  Elad Fein and
                  Pnina Soffer and
                  Yair Wand and
                  Moran Gavish and
                  Ateret Anaby{-}Tavor},
  title        = {The WaaSaBE Model: Marrying WaaS and Business-Entities to Support
                  Cross-Organization Collaboration},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {303--312},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.41},
  doi          = {10.1109/SRII.2012.41},
  timestamp    = {Sat, 30 Sep 2023 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/srii/LimonadVOFSWGA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/MaCC12,
  author       = {Nang Laik Ma and
                  Murphy Choy and
                  Michelle L. F. Cheong},
  title        = {Uncovering Interesting Business Insights through the Use of Data Analytics
                  in Airport Operation: An Empirical Study},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {803--810},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.91},
  doi          = {10.1109/SRII.2012.91},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/MaCC12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/MartensK12,
  author       = {Axel Martens and
                  Kaan Katircioglu},
  title        = {Knowledge Management for Services Transitions},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {158--164},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.27},
  doi          = {10.1109/SRII.2012.27},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/MartensK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/MartinSTCW12,
  author       = {Jochen Martin and
                  Thomas Setzer and
                  Florian Teschner and
                  Tobias Conte and
                  Christof Weinhardt},
  title        = {Decision Support Services Based on Dynamic Digital Analyses - Quality
                  Metrics for Financial Planning Processes},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {130--138},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.25},
  doi          = {10.1109/SRII.2012.25},
  timestamp    = {Mon, 05 Feb 2024 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/MartinSTCW12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/McDowallK12,
  author       = {John McDowall and
                  Larry Kerschberg},
  title        = {Optimizing Service Selection in Dynamic Workflow Composition: Using
                  Social Media to Develop Recommendations},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {535--543},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.66},
  doi          = {10.1109/SRII.2012.66},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/McDowallK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/MetzgerFE12,
  author       = {Andreas Metzger and
                  Rod Franklin and
                  Yagil Engel},
  title        = {Predictive Monitoring of Heterogeneous Service-Oriented Business Networks:
                  The Transport and Logistics Case},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {313--322},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.42},
  doi          = {10.1109/SRII.2012.42},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/MetzgerFE12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/MiyamotoNN12,
  author       = {Kohtaroh Miyamoto and
                  Takashi Nerome and
                  Taiga Nakamura},
  title        = {Document Quality Checking Tool for Global Software Development},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {267--276},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.37},
  doi          = {10.1109/SRII.2012.37},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/MiyamotoNN12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/MoratallaCSM12,
  author       = {Jorge Moratalla and
                  Valeria de Castro and
                  Marcos L{\'{o}}pez Sanz and
                  Esperanza Marcos},
  title        = {A Gap-Analysis-Based Framework for Evolution and Modernization: Modernization
                  of Domain Management at Red.es},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {343--352},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.45},
  doi          = {10.1109/SRII.2012.45},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/MoratallaCSM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/MukherjeeGN12,
  author       = {Chinmoy Mukherjee and
                  Komal Gupta and
                  Rajarathnam Nallusamy},
  title        = {A System to Provide Primary Maternity Healthcare Services in Developing
                  Countries},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {243--249},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.34},
  doi          = {10.1109/SRII.2012.34},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/MukherjeeGN12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/NakajimaSH12,
  author       = {Hiroshi Nakajima and
                  Toshikazu Shiga and
                  Yutaka Hata},
  title        = {Systems Health Care: Coevolutionary Integration of Smart Devices and
                  Smart Services},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {231--236},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.33},
  doi          = {10.1109/SRII.2012.33},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/NakajimaSH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Narayanam12,
  author       = {Ramasuri Narayanam},
  title        = {A Game Theoretic Approach to Identify Critical Components in Networked
                  Systems},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {515--524},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.64},
  doi          = {10.1109/SRII.2012.64},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Narayanam12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/NarendraPZG12,
  author       = {Nanjangud C. Narendra and
                  Karthikeyan Ponnalagu and
                  Nianjun Zhou and
                  Wesley M. Gifford},
  title        = {Towards a Formal Model for Optimal Task-Site Allocation and Effort
                  Estimation in Global Software Development},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {470--477},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.58},
  doi          = {10.1109/SRII.2012.58},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/NarendraPZG12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/NayakA12,
  author       = {Nitin Nayak and
                  Rama Akkiraju},
  title        = {Knowledge Driven Enterprise Risk Management},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {564--573},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.69},
  doi          = {10.1109/SRII.2012.69},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/NayakA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/NezhadBEG12,
  author       = {Hamid R. Motahari Nezhad and
                  Claudio Bartolini and
                  Jamie Erbes and
                  Sven Graupner},
  title        = {A Process- and Policy-Aware Cross Enterprise Collaboration Framework
                  for Multisourced Services},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {488--493},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.60},
  doi          = {10.1109/SRII.2012.60},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/NezhadBEG12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/NortaK12,
  author       = {Alex Norta and
                  Lea Kutvonen},
  title        = {A Cloud {HUB} for Brokering Business Processes as a Service: {A} "Rendezvous"
                  Platform that Supports Semi-automated Background Checked Partner Discovery
                  for Cross-Enterprise Collaboration},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {293--302},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.40},
  doi          = {10.1109/SRII.2012.40},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/NortaK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/OppenheimCV12,
  author       = {Daniel V. Oppenheim and
                  Yi{-}Min Chee and
                  Lav R. Varshney},
  title        = {Allegro: {A} Metrics Framework for Globally Distributed Service Delivery},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {461--469},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.57},
  doi          = {10.1109/SRII.2012.57},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/OppenheimCV12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/PDM12,
  author       = {Deepak Padmanabhan and
                  Prasad M. Deshpande and
                  Karin Murthy},
  title        = {Configurable and Extensible Multi-flows for Providing Analytics as
                  a Service on the Cloud},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {1--10},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.11},
  doi          = {10.1109/SRII.2012.11},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/PDM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/PadmanabhanK12,
  author       = {Harirajan Padmanabhan and
                  Manjunath Kamath},
  title        = {Applicability of Industrial Manufacturing Innovations and Concepts
                  for the Industrialization of {IT}},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {793--802},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.90},
  doi          = {10.1109/SRII.2012.90},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/PadmanabhanK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/PandyaSRP12,
  author       = {Archana Pandya and
                  Mehul Shah and
                  Narayanan Rajagopal and
                  Krishna V. Prasad},
  title        = {Experiences in Delivering Power System Decision Support Tools over
                  the Web Using Software-as-a-Service (SaaS) Model},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {846--849},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.107},
  doi          = {10.1109/SRII.2012.107},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/PandyaSRP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/PrathombutrPC12,
  author       = {Passakon Prathombutr and
                  Wasan Pattara{-}Atikom and
                  Pimwadee Chaovalit},
  title        = {Traffy Social Eyes: The Traffic {CCTV} Service Platform},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {869--874},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.98},
  doi          = {10.1109/SRII.2012.98},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/PrathombutrPC12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Raisanen12,
  author       = {Vilho R{\"{a}}is{\"{a}}nen},
  title        = {Information and Knowledge in Telecommunications: {A} Service-Dominant
                  View},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {211--218},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.32},
  doi          = {10.1109/SRII.2012.32},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Raisanen12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/RenLL12,
  author       = {Jinluan Ren and
                  Hu Liu and
                  Lihua Liu},
  title        = {Mobile Phone {TV} Services Business Model Based on Value Co-creation},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {435--439},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.54},
  doi          = {10.1109/SRII.2012.54},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/RenLL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ReuterM12,
  author       = {Melanie Reuter and
                  Wibke Michalk},
  title        = {Towards the Dynamic Relocation of Ambulances in Germany: The Risk
                  of Being Too Late},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {642--649},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.78},
  doi          = {10.1109/SRII.2012.78},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ReuterM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/RossnerKN12,
  author       = {Andrea Rossner and
                  Florian Kicherer and
                  Rainer Nagele},
  title        = {Quality and Service Management: Processes for Improving the Productivity
                  of Service Provisioning},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {760--767},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.86},
  doi          = {10.1109/SRII.2012.86},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/RossnerKN12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/RozsnyaiLMKD12,
  author       = {Szabolcs Rozsnyai and
                  Geetika T. Lakshmanan and
                  Vinod Muthusamy and
                  Rania Khalaf and
                  Matthew J. Duftler},
  title        = {Business Process Insight: An Approach and Platform for the Discovery
                  and Analysis of End-to-End Business Processes},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {80--89},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.20},
  doi          = {10.1109/SRII.2012.20},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/RozsnyaiLMKD12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Ruiz-AgundezB12,
  author       = {Igor Ruiz{-}Agundez and
                  Pablo Garc{\'{\i}}a Bringas},
  title        = {Service Authentication via Electronic Identification Cards: VoIP Service
                  Authentication through the DNIe},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {602--607},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.73},
  doi          = {10.1109/SRII.2012.73},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Ruiz-AgundezB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Saiga12,
  author       = {Norihiko Saiga},
  title        = {Problem to the Productivity Improvement of the Service Industry of
                  Japan},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {895--905},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.101},
  doi          = {10.1109/SRII.2012.101},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Saiga12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/SaikaewJJASPT12,
  author       = {Kanda Runapongsa Saikaew and
                  Nantachai Jirandorn and
                  Nuntapon Juntaranon and
                  Supree Ariyadech and
                  Vera Sa{-}Ing and
                  Wasan Pattara{-}Atikom and
                  Saowapak S. Thongvigitmanee},
  title        = {{CT} Image Management and Communication Services},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {660--666},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.79},
  doi          = {10.1109/SRII.2012.79},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/SaikaewJJASPT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Schmitz-UrbanBG12,
  author       = {Arno Schmitz{-}Urban and
                  Benedikt Brenken and
                  Gerhard Gudergan},
  title        = {Potentials and Barriers of Technology Deployment in Services: Productivity
                  Increase and Innovation},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {768--777},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.87},
  doi          = {10.1109/SRII.2012.87},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Schmitz-UrbanBG12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/SchwarzDB12,
  author       = {Sven Schwarz and
                  Carolin Durst and
                  Freimut Bodendorf},
  title        = {A Conceptual Framework of Service Innovation and Its Implications
                  for Future Research},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {172--182},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.116},
  doi          = {10.1109/SRII.2012.116},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/SchwarzDB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/SiegelP12,
  author       = {Jane Siegel and
                  Jeff Perdue},
  title        = {Cloud Services Measures for Global Use: The Service Measurement Index
                  {(SMI)}},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {411--415},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.51},
  doi          = {10.1109/SRII.2012.51},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/SiegelP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/SongthungSLSUKK12,
  author       = {Phattharat Songthung and
                  Kunwadee Sripanidkulchai and
                  Paithip Luangruangrong and
                  Rungpetch C. Sakulbumrungsil and
                  Siripa Udomaksorn and
                  Nusaraporn Kessomboon and
                  Inthira Kanchanaphibool},
  title        = {An Innovative Decision Support Service for Improving Pharmaceutical
                  Acquisition Capabilities},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {628--636},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.76},
  doi          = {10.1109/SRII.2012.76},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/SongthungSLSUKK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/SrivastavaA12,
  author       = {Yogendra K. Srivastava and
                  Alexander Abrashkevich},
  title        = {Analysis Engine for Automated Health Checks, Early Problem Detection
                  and Advanced Problem Determination},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {574--581},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.70},
  doi          = {10.1109/SRII.2012.70},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/SrivastavaA12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/TakagiKOSYZY12,
  author       = {Hideaki Takagi and
                  Hisashi Kurata and
                  Yukihiko Okada and
                  Maiko Shigeno and
                  Akiko Yoshise and
                  Yongbing Zhang and
                  Keizo Yamashita},
  title        = {Progress in the Healthcare Service Innovation Project at the Tsukuba
                  University Hospital},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {667--671},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.80},
  doi          = {10.1109/SRII.2012.80},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/TakagiKOSYZY12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/TaoCD12,
  author       = {Yu{-}Hui Tao and
                  Lisa Y. Chen and
                  KeWei Covi Dai},
  title        = {The Influence of Cross-Border Brand Alliance on Attitude of Consumers:
                  {A} Conceptual and Structural Model Perspective},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {927--935},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.109},
  doi          = {10.1109/SRII.2012.109},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/TaoCD12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/TatsuboriH12,
  author       = {Michiaki Tatsubori and
                  Shohei Hido},
  title        = {Opportunistic Adversaries: On Imminent Threats to Learning-Based Business
                  Automation},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {120--129},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.24},
  doi          = {10.1109/SRII.2012.24},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/TatsuboriH12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ThorleuchterP12,
  author       = {Dirk Thorleuchter and
                  Dirk Van den Poel},
  title        = {Using Webcrawling of Publicly Available Websites to Assess E-commerce
                  Relationships},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {402--410},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.106},
  doi          = {10.1109/SRII.2012.106},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ThorleuchterP12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/TsengW12,
  author       = {Shu{-}Mei Tseng and
                  Chun{-}I Wu},
  title        = {A Study on External Knowledge, Knowledge Management Capability and
                  Corporate Performance},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {921--926},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.104},
  doi          = {10.1109/SRII.2012.104},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/TsengW12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/TsumotoHIT12,
  author       = {Shusaku Tsumoto and
                  Shoji Hirano and
                  Haruko Iwata and
                  Yuko Tsumoto},
  title        = {Characterizing Hospital Services Using Temporal Data Mining},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {219--230},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.105},
  doi          = {10.1109/SRII.2012.105},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/TsumotoHIT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/TungK12,
  author       = {Teresa Tung and
                  Jaeyoung Kang},
  title        = {Characterizing Service Assurance for Cloud-Based Implementations:
                  Augmenting Assurance via Operations},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {21--28},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.13},
  doi          = {10.1109/SRII.2012.13},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/TungK12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/VaculinCOV12,
  author       = {Roman Vacul{\'{\i}}n and
                  Yi{-}Min Chee and
                  Daniel V. Oppenheim and
                  Lav R. Varshney},
  title        = {Work as a Service Meta-model and Protocol for Adjustable Visibility,
                  Coordination, and Control},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {90--99},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.21},
  doi          = {10.1109/SRII.2012.21},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/VaculinCOV12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/Varshney12,
  author       = {Lav R. Varshney},
  title        = {Privacy and Reliability in Crowdsourcing Service Delivery},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {55--60},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.17},
  doi          = {10.1109/SRII.2012.17},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/Varshney12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/WangRC12,
  author       = {Qinhua Wang and
                  Changrui Ren and
                  Feng Chen},
  title        = {Achieve Agile Enterprise System through Collaboration with {BPMS}},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {494--501},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.61},
  doi          = {10.1109/SRII.2012.61},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/WangRC12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/YadaS12,
  author       = {Katsutoshi Yada and
                  Natsuki Sano},
  title        = {Customer Behavior Modelling Using Radio Frequency Identification Data
                  and the Hidden Markov Model},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {509--514},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.63},
  doi          = {10.1109/SRII.2012.63},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/YadaS12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/YeluriCHG12,
  author       = {Raghu Yeluri and
                  Enrique Castro{-}Leon and
                  Robert R. Harmon and
                  James Greene},
  title        = {Building Trust and Compliance in the Cloud for Services},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {379--390},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.49},
  doi          = {10.1109/SRII.2012.49},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/YeluriCHG12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ZagelB12,
  author       = {Christian Zagel and
                  Freimut Bodendorf},
  title        = {User Centered Design of Innovative E-Service Solutions - {A} Scientific
                  Approach to User Fascination},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {697--704},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.117},
  doi          = {10.1109/SRII.2012.117},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ZagelB12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ZakiDT12,
  author       = {Mona Mohamed Zaki Ali and
                  David Diaz and
                  Babis Theodoulidis},
  title        = {Financial Market Service Architectures: {A} "Pump and Dump" Case Study},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {554--563},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.68},
  doi          = {10.1109/SRII.2012.68},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ZakiDT12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ZephirJV12,
  author       = {Olivier Zephir and
                  Laurence Johannsen and
                  G{\'{e}}raldine Vidou},
  title        = {Innovation Contests as Support Systems for New Service Value},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {353--360},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.46},
  doi          = {10.1109/SRII.2012.46},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ZephirJV12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ZhaoZL12,
  author       = {Tao Zhao and
                  Yingjun Zheng and
                  Tao Lin},
  title        = {Optimization for Service Plan of Environmental Emergency Based on
                  Entropy Value-TOPSIS Method},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {787--792},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.89},
  doi          = {10.1109/SRII.2012.89},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ZhaoZL12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@inproceedings{DBLP:conf/srii/ZhouGR12,
  author       = {Nianjun Zhou and
                  Wesley M. Gifford and
                  Krishna Ratakonda},
  title        = {On the Analysis of Global Team Performance},
  booktitle    = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  pages        = {735--743},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://doi.org/10.1109/SRII.2012.113},
  doi          = {10.1109/SRII.2012.113},
  timestamp    = {Fri, 24 Mar 2023 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/conf/srii/ZhouGR12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@proceedings{DBLP:conf/srii/2012,
  title        = {2012 Annual {SRII} Global Conference, San Jose, CA, USA, July 24-27,
                  2012},
  publisher    = {{IEEE} Computer Society},
  year         = {2012},
  url          = {https://ieeexplore.ieee.org/xpl/conhome/6310177/proceeding},
  isbn         = {978-1-4673-2318-5},
  timestamp    = {Wed, 16 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/conf/srii/2012.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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