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@article{DBLP:journals/ijbdcn/KannanV08,
  author       = {K. Senthamarai Kannan and
                  C. Vijayalakshmi},
  title        = {An Asymptotic Analysis of a Queuing Model for a Call Center},
  journal      = {Int. J. Bus. Data Commun. Netw.},
  volume       = {4},
  number       = {1},
  pages        = {1--13},
  year         = {2008},
  url          = {https://doi.org/10.4018/jbdcn.2008010101},
  doi          = {10.4018/JBDCN.2008010101},
  timestamp    = {Mon, 26 Oct 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ijbdcn/KannanV08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}