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@article{DBLP:journals/dsj/ZahayG04,
  author       = {Debra Zahay and
                  Abbie Griffin},
  title        = {Customer Learning Processes, Strategy Selection, and Performance in
                  Business-to-Business Service Firms},
  journal      = {Decis. Sci.},
  volume       = {35},
  number       = {2},
  pages        = {169--203},
  year         = {2004},
  url          = {https://doi.org/10.1111/j.00117315.2004.02338.x},
  doi          = {10.1111/J.00117315.2004.02338.X},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/dsj/ZahayG04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

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