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@inproceedings{DBLP:conf/siguccs/Firquin93,
  author       = {Brenda L. Firquin},
  editor       = {Jerome Smith and
                  Penelope Crane and
                  Marion Taylor and
                  Tom Blake},
  title        = {Implementing total quality in information technology: the second year},
  booktitle    = {Proceedings of the 21st Annual {ACM} {SIGUCCS} Conference on User
                  Services, November 7-10, 1993, San Diego, California, {USA}},
  pages        = {344--345},
  publisher    = {{ACM}},
  year         = {1993},
  url          = {https://doi.org/10.1145/263814.263911},
  doi          = {10.1145/263814.263911},
  timestamp    = {Tue, 06 Nov 2018 16:58:11 +0100},
  biburl       = {https://dblp.org/rec/conf/siguccs/Firquin93.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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