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@incollection{DBLP:series/hci/BalataMS18,
  author       = {Jan Balata and
                  Zdenek M{\'{\i}}kovec and
                  Pavel Slav{\'{\i}}k},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Conversational Agents for Physical World Navigation},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {61--83},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_4},
  doi          = {10.1007/978-3-319-95579-7\_4},
  timestamp    = {Mon, 16 Nov 2020 11:31:21 +0100},
  biburl       = {https://dblp.org/rec/series/hci/BalataMS18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@incollection{DBLP:series/hci/Bennett18,
  author       = {Gregory A. Bennett},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Conversational Style: Beyond the Nuts and Bolts of Conversation},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {161--180},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_8},
  doi          = {10.1007/978-3-319-95579-7\_8},
  timestamp    = {Thu, 10 Jan 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/series/hci/Bennett18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@incollection{DBLP:series/hci/BickmoreTAO18,
  author       = {Timothy W. Bickmore and
                  Ha Trinh and
                  Reza Asadi and
                  Stefan Olafsson},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Safety First: Conversational Agents for Health Care},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {33--57},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_3},
  doi          = {10.1007/978-3-319-95579-7\_3},
  timestamp    = {Sun, 02 Oct 2022 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/series/hci/BickmoreTAO18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@incollection{DBLP:series/hci/CandelloP18,
  author       = {Heloisa Candello and
                  Claudio S. Pinhanez},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Recovering from Dialogue Failures Using Multiple Agents in Wealth
                  Management Advice},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {139--157},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_7},
  doi          = {10.1007/978-3-319-95579-7\_7},
  timestamp    = {Thu, 10 Jan 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/series/hci/CandelloP18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@incollection{DBLP:series/hci/KocielnikHA18,
  author       = {Rafal Kocielnik and
                  Gary Hsieh and
                  Daniel Avrahami},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Helping Users Reflect on Their Own Health-Related Behaviors},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {85--115},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_5},
  doi          = {10.1007/978-3-319-95579-7\_5},
  timestamp    = {Thu, 10 Jan 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/series/hci/KocielnikHA18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@incollection{DBLP:series/hci/LiLMARM18,
  author       = {Toby Jia{-}Jun Li and
                  Igor Labutov and
                  Brad A. Myers and
                  Amos Azaria and
                  Alexander I. Rudnicky and
                  Tom M. Mitchell},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Teaching Agents When They Fail: End User Development in Goal-Oriented
                  Conversational Agents},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {119--137},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_6},
  doi          = {10.1007/978-3-319-95579-7\_6},
  timestamp    = {Sat, 19 Oct 2019 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/series/hci/LiLMARM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@incollection{DBLP:series/hci/Moore18,
  author       = {Robert J. Moore},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {A Natural Conversation Framework for Conversational {UX} Design},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {181--204},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_9},
  doi          = {10.1007/978-3-319-95579-7\_9},
  timestamp    = {Thu, 10 Jan 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/series/hci/Moore18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@incollection{DBLP:series/hci/MooreA18,
  author       = {Robert J. Moore and
                  Raphael Arar},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Conversational {UX} Design: An Introduction},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {1--16},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_1},
  doi          = {10.1007/978-3-319-95579-7\_1},
  timestamp    = {Thu, 10 Jan 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/series/hci/MooreA18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@incollection{DBLP:series/hci/SzymanskiM18,
  author       = {Margaret H. Szymanski and
                  Robert J. Moore},
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Adapting to Customer Initiative: Insights from Human Service Encounters},
  booktitle    = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  pages        = {19--32},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7\_2},
  doi          = {10.1007/978-3-319-95579-7\_2},
  timestamp    = {Thu, 10 Jan 2019 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/series/hci/SzymanskiM18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}

@book{DBLP:series/hci/MSAR18,
  editor       = {Robert J. Moore and
                  Margaret H. Szymanski and
                  Raphael Arar and
                  Guang{-}Jie Ren},
  title        = {Studies in Conversational {UX} Design},
  series       = {Human-Computer Interaction Series},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-319-95579-7},
  doi          = {10.1007/978-3-319-95579-7},
  isbn         = {978-3-319-95578-0},
  timestamp    = {Mon, 16 Nov 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/series/hci/MSAR18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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