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Publication search results
found 44 matches
- 2024
- Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, Shouyi Wang:
Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research. Enterp. Inf. Syst. 18(7) (2024) - 2023
- Abdallah Al-Shawabkeh, Mohammed T. Nuseir, Sarah Urabi:
The Impact of Social Media Usage on Companies' Customer Relationship Management (CRM). The Effect of Information Technology on Business and Marketing Intelligence Systems 2023: 147-172 - 2022
- Pushpender Kumar, Anupreet Kaur Mokha:
Electronic Customer Relationship Management (E-CRM) and Customer Loyalty: The Mediating Role of Customer Satisfaction in the Banking Industry. Int. J. E Bus. Res. 18(1): 1-22 (2022) - 2021
- Muharman Lubis, Arif Ridho Lubis, Sevira Hendari Pratiwi, Danti Puji Yuherisna:
Customer Satisfaction Assessment Coffee Roaster Restaurant using SERVQUAL: Utilization of Customer Relationship Management (CRM) Application. DSDE 2021: 85-92 - 2020
- Yahia Baashar, Hitham Alhussian, Ahmed Patel, Gamal Alkawsi, Ahmed Ibrahim Alzahrani, Osama Alfarraj, Gasim Hayder:
Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review. Comput. Stand. Interfaces 71: 103442 (2020) - 2019
- Jihad Ahmed Al-Ansari:
From sentiment analysis to choreography of emotions: social media analysis for improved customer relationship management (CRM) in the Omani telecom sector. University of Strathclyde, Glasgow, UK, 2019 - Nancy Awadallah Awad, Sherif Gamal Saad:
The Role of Information Technology and Customer Relationship Management Practices in Egyptian Hotels - A Descriptive Study in Sharm El Sheikh Hotels: IT and CRM Practices in Egyptian Hotels. Int. J. Online Mark. 9(4): 47-63 (2019) - 2018
- Neroida Selimi, Marika Apostolova Trpkovska, Lejla Abazi-Bexheti, Majlinda Fetaji:
Utilization of Customer Relationship Management (CRM) theory, prototype and tools for improved strategic marketing in HE. MECO 2018: 1-4 - 2017
- Faten N. Jaber, Lyndon Simkin:
Understanding customer relationship management (CRM) adoption in an Arab Middle Eastern context. Behav. Inf. Technol. 36(10): 1020-1036 (2017) - Justyna Patalas-Maliszewska, Slawomir Klos:
Knowledge Sharing Using Customer Relationship Management Systems (CRM) in NPD Processes - Research Results from Polish and German Manufacturing Companies. ISAT (3) 2017: 346-354 - 2016
- Stefan Tretter, Sarah Diefenbach:
Von der Datenverwaltung zur erfolgreichen Kommunikation - UX-Design für Customer-Relationship-Management (CRM) Systeme aus psychologischer Perspektive. UP 2016 - 2014
- Farnoosh Khodakarami, Yolande E. Chan:
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation. Inf. Manag. 51(1): 27-42 (2014) - Sana'a Nawaf Al-Nsour, Haroun Alryalat, Samer Al Hawari:
Integration between Cloud Computing Benefits and Customer Relationship Management (CRM) Processes to Improve Organization's Performance. Int. J. Cloud Appl. Comput. 4(1): 1-14 (2014) - Sana'a Nawaf Al-Nsour, Haroun Alryalat, Samer Al Hawari:
Integration between Cloud Computing Benefits and Customer Relationship Management (CRM) Processes to Improve Organization's Performance. Int. J. Cloud Appl. Comput. 4(2): 73-86 (2014) - Mennatallah Ammar, Essam Kosba, Khaled Mohammed Mahar:
Measuring Organizations' readiness for Customer Relationship Management (CRM): A Comparative Study. ICCTA 2014: 102-107 - 2012
- Rainer Alt, Olaf Reinhold:
Social Customer Relationship Management (Social CRM) - Application and Technology. Bus. Inf. Syst. Eng. 4(5): 287-291 (2012) - Rawan Khasawneh, Emad Abu-Shanab:
Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank. Int. J. Technol. Diffusion 3(3): 36-46 (2012) - Rainer Alt, Olaf Reinhold:
Social-Customer-Relationship-Management (Social-CRM) - Anwendung und Technologie. Wirtschaftsinf. 54(5): 281-286 (2012) - P. Senthil Vadivu, Vasantha Kalyani David:
Optimized feature extraction and actionable knowledge discovery for Customer Relationship Management (CRM). CCSEIT 2012: 275-282 - ThuyUyen H. Nguyen, Michael Newby, Teresa S. Waring:
Understanding Customer Relationship Management (CRM) Technology Adoption In SMEs: An Empirical Study In The USA. UKAIS 2012: 5 - 2011
- Khawaja Asjad Saeed, Varun Grover, William J. Kettinger, Subo Guha:
The successful implementation of customer relationship management (CRM) system projects. Data Base 42(2): 9-31 (2011) - Jung-Chi Pai, Fu-Ming Tu:
The acceptance and use of customer relationship management (CRM) systems: An empirical study of distribution service industry in Taiwan. Expert Syst. Appl. 38(1): 579-584 (2011) - Christopher G. Reddick:
Customer Relationship Management (CRM) technology and organizational change: Evidence for the bureaucratic and e-Government paradigms. Gov. Inf. Q. 28(3): 346-353 (2011) - Chris Hare:
Customer Relationship Management (CRM). Encyclopedia of Information Assurance 2011 - 2010
- Christopher Bull:
Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG. Int. J. Inf. Manag. 30(1): 94-97 (2010) - Christopher Bull, Alison Adam:
Customer relationship management information systems (CRM-IS) and the realisation of moral agency. J. Inf. Commun. Ethics Soc. 8(2): 164-177 (2010) - Anke Gericke, Tobias Bucher:
Realization Approaches of Customer Relationship Management - A Design Science Research Contribution to Support the Construction of Situational CRM Artifacts. DESRIST 2010: 349-364 - 2007
- Maria Isabel Franco Barretto:
Um modelo para planejar, implementar e acompanhar a estratégia de CRM (Customer Relationship Management). University of São Paulo, Brazil, 2007 - Judy Young, Paul Gregg, Carol Pollard:
Foundation Assessment of the Influence of IT Management Practices on Customer Relationship Management (CRM) in a Large Australian Federal Government Agency. Australas. J. Inf. Syst. 15(1) (2007) - Michael Fux, Daniel Mathieu, Thomas Myrach:
Cooperative Customer Relationship Management (CRM) in Alpine Tourist Destinations. ECIS 2007: 2307-2318
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