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Publication search results
found 50 matches
- 2024
- Digvijay Ingle, Aashraya Sachdeva, Surya Prakash Sahu, Mayank Sati, Cijo George, Jithendra Vepa:
Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance. EMNLP (Industry Track) 2024: 790-804 - Anup Pattnaik, Cijo George, Rishabh Kumar Tripathi, Sasanka Vutla, Jithendra Vepa:
Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation. EMNLP (Industry Track) 2024: 719-727 - 2023
- Varun Nathan, Ayush Kumar, Jithendra Vepa:
Investigating the Role and Impact of Disfluency on Summarization. EMNLP (Industry Track) 2023: 541-551 - Suraj Agrawal, Aashraya Sachdeva, Soumya Jain, Cijo George, Jithendra Vepa:
Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations. INTERSPEECH 2023: 5269-5270 - Digvijay Ingle, Ayush Kumar, Jithendra Vepa:
Listening To Silences In Contact Center Conversations Using Textual Cues. INTERSPEECH 2023: 2688-2692 - Varun Nathan, Devashish Deshpande, Ayush Kumar, Cijo George, Jithendra Vepa:
What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls. INTERSPEECH 2023: 5253-5254 - Anup Pattnaik, Tanay Narshana, Aashraya Sachdeva, Cijo George, Jithendra Vepa:
CauSE: Causal Search Engine for Understanding Contact-Center Conversations. INTERSPEECH 2023: 5259-5260 - Aashraya Sachdeva, Sai Nishanth Padala, Anup Pattnaik, Varun Nathan, Cijo George, Ayush Kumar, Jithendra Vepa:
Tailored Real-Time Call Summarization System for Contact Centers. INTERSPEECH 2023: 5261-5262 - Rishabh Kumar Tripathi, Digvijay Ingle, Ayush Kumar, Cijo George, Jithendra Vepa:
COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery. INTERSPEECH 2023: 5255-5256 - Varun Nathan, Ayush Kumar, Digvijay Ingle, Jithendra Vepa:
Towards Probing Contact Center Large Language Models. CoRR abs/2312.15922 (2023) - 2022
- Digvijay Ingle, Rishabh Kumar Tripathi, Ayush Kumar, Kevin Patel, Jithendra Vepa:
Investigating the Characteristics of a Transformer in a Few-Shot Setup: Does Freezing Layers in RoBERTa Help? BlackboxNLP@EMNLP 2022: 238-248 - K. V. Vijay Girish, Srikanth Konjeti, Jithendra Vepa:
Interpretabilty of Speech Emotion Recognition modelled using Self-Supervised Speech and Text Pre-Trained Embeddings. INTERSPEECH 2022: 4496-4500 - Digvijay Ingle, Ayush Kumar, Krishnachaitanya Gogineni, Jithendra Vepa:
Real-Time Monitoring of Silences in Contact Center Conversations. INTERSPEECH 2022: 1951-1952 - Ayush Kumar, Vijit Malik, Jithendra Vepa:
Does Utterance entails Intent?: Evaluating Natural Language Inference Based Setup for Few-Shot Intent Detection. INTERSPEECH 2022: 4501-4505 - Ayush Kumar, Rishabh Kumar Tripathi, Jithendra Vepa:
Low Resource Pipeline for Spoken Language Understanding via Weak Supervision. CoRR abs/2206.10559 (2022) - 2021
- Ayush Kumar, Mukuntha Narayanan Sundararaman, Jithendra Vepa:
What BERT Based Language Model Learns in Spoken Transcripts: An Empirical Study. BlackboxNLP@EMNLP 2021: 322-336 - Krishnachaitanya Gogineni, Tarun Reddy Yadama, Jithendra Vepa:
Audio Segmentation Based Conversational Silence Detection for Contact Center Calls. Interspeech 2021: 2349-2350 - Sai Guruju, Jithendra Vepa:
Addressing Compliance in Call Centers with Entity Extraction. Interspeech 2021: 2347-2348 - Mukuntha Narayanan Sundararaman, Ayush Kumar, Jithendra Vepa:
PhonemeBERT: Joint Language Modelling of Phoneme Sequence and ASR Transcript. Interspeech 2021: 3236-3240 - Mukuntha Narayanan Sundararaman, Ayush Kumar, Jithendra Vepa:
Phoneme-BERT: Joint Language Modelling of Phoneme Sequence and ASR Transcript. CoRR abs/2102.00804 (2021) - Ayush Kumar, Mukuntha Narayanan Sundararaman, Jithendra Vepa:
What BERT Based Language Models Learn in Spoken Transcripts: An Empirical Study. CoRR abs/2109.09105 (2021) - Vijit Malik, Ayush Kumar, Jithendra Vepa:
Exploring the Limits of Natural Language Inference Based Setup for Few-Shot Intent Detection. CoRR abs/2112.07434 (2021) - 2020
- Ayush Kumar, Jithendra Vepa:
Gated Mechanism for Attention Based Multi Modal Sentiment Analysis. ICASSP 2020: 4477-4481 - Ayush Kumar, Jithendra Vepa:
Gated Mechanism for Attention Based Multimodal Sentiment Analysis. CoRR abs/2003.01043 (2020) - 2018
- Mithul Mathivanan, Kinnera Saranu, Abhishek Pandey, Jithendra Vepa:
CACTAS - Collaborative Audio Categorization and Transcription for ASR Systems. INTERSPEECH 2018: 1495-1496 - Ankit Raj, Shakti P. Rath, Jithendra Vepa:
Leveraging Second-Order Log-Linear Model for Improved Deep Learning Based ASR Performance. INTERSPEECH 2018: 3738-3742 - Ramya Viswanathan, Periyasamy Paramasivam, Jithendra Vepa:
Hierarchical Accent Determination and Application in a Large Scale ASR System. INTERSPEECH 2018: 1958-1959 - Promod Yenigalla, Abhay Kumar, Suraj Tripathi, Chirag Singh, Sibsambhu Kar, Jithendra Vepa:
Speech Emotion Recognition Using Spectrogram & Phoneme Embedding. INTERSPEECH 2018: 3688-3692 - 2008
- Jithendra Vepa, Paresh Tolay, Abhishek Jain:
Segmentation of heart sounds using simplicity features and timing information. ICASSP 2008: 469-472 - 2007
- Guillermo Aradilla, Jithendra Vepa, Hervé Bourlard:
An Acoustic Model Based on Kullback-Leibler Divergence for Posterior Features. ICASSP (4) 2007: 657-660
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