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Publication search results
found 21 matches
- 2013
- Triss Ashton, Nicholas E. Evangelopoulos, Victor R. Prybutok:
Exponentially weighted moving average control charts for monitoring customer service quality comments. Int. J. Serv. Stand. 8(3): 230-246 (2013) - Shuming Bai:
Developing an energy-finance course with critical content: an integrated and SLO process-driven approach. Int. J. Serv. Stand. 8(4): 368-386 (2013) - Philip S. Chong, Ming Chen, Xuemei Su:
Identifying team behavioural mindset to improve consensus decision. Int. J. Serv. Stand. 8(3): 278-294 (2013) - Jonathon Duncan, June Wei, Manlu Liu:
Strategic and tactical electronic business solutions in pharmacies and drug stores. Int. J. Serv. Stand. 8(3): 193-213 (2013) - Yvette Essounga-Njan, Helisse Levine, Ning Ding, Samuel Mercier:
Leadership and spirituality in business and public administration: a cross-cultural empirical study comparing the USA and France. Int. J. Serv. Stand. 8(4): 295-314 (2013) - Wei-Min Huang:
An empirical study of the intentions of physicians in adopting electronic medical records in rural areas of Taiwan. Int. J. Serv. Stand. 8(3): 264-277 (2013) - Chunhui Liu, Grace O'Farrell:
The impact of XBRL on forecast accuracy across nations. Int. J. Serv. Stand. 8(3): 247-263 (2013) - Daniel A. Cernas Ortiz, Wai Kwan Lau, Hong Qin:
Quantitative analysis of impacts of employee engagement on continuance and normative commitment. Int. J. Serv. Stand. 8(4): 315-331 (2013) - Mohan Rao, Kongkiti Phusavat:
Evaluating the performance of a wastewater plant using the APC model. Int. J. Serv. Stand. 8(4): 347-367 (2013) - Bin Wang:
A comparison of consumer reviews on the sales of experience and search goods. Int. J. Serv. Stand. 8(4): 332-346 (2013) - Ying Wang, Kai S. Koong, Jun Sun:
E-learning tools for andragogy: a scale model of technology-based active learning. Int. J. Serv. Stand. 8(3): 214-229 (2013) - 2012
- David Asamoah, Jonathan Annan:
Analysis of Ghana's cocoa value chain towards services and standards for stakeholders. Int. J. Serv. Stand. 8(2): 116-132 (2012) - Shuming Bai:
Salary trends of selected occupations in the financial sectors: 2003-2011. Int. J. Serv. Stand. 8(2): 93-115 (2012) - Ning Ding, Yvette Essounga-Njan:
The impact of higher interest spread on the performance of banks in China. Int. J. Serv. Stand. 8(2): 174-192 (2012) - Bo Han, Victor R. Prybutok:
Effects of human agent service quality in an instant messaging decision support system on the customer's trust building. Int. J. Serv. Stand. 8(1): 74-91 (2012) - David W. Johnk:
Prosper.com: can lenders really expect high returns? Int. J. Serv. Stand. 8(2): 133-156 (2012) - Rubén A. Mendoza, T. Ravichandran:
Organisational assimilation of vertical standards: exploring the interplay of technology destiny, firm-level factors and network effects. Int. J. Serv. Stand. 8(1): 1-23 (2012) - Kazuo Nakatani, Ta-Tao Chuang:
Global data synchronisation: deployment and implementation issues of a global standard-based information system. Int. J. Serv. Stand. 8(2): 157-173 (2012) - Gurmeet Singh, Narendra K. Rustagi:
ISO 9000: is it panacea for small businesses in developing countries? Int. J. Serv. Stand. 8(1): 58-73 (2012) - Jolly Chun-kau Wong, Paul Kwok, Philip M. Tsang:
A new win-win-win business service model for the Hong Kong police force. Int. J. Serv. Stand. 8(1): 24-44 (2012) - Ruixia Xia, Tao Liang, Yali Zhang, Sibin Wu:
Is global competitive index a good standard to measure economic growth? A suggestion for improvement. Int. J. Serv. Stand. 8(1): 45-57 (2012)
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