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The Science of Service Systems 2011
- Haluk Demirkan, James C. Spohrer, Vikas Krishna:

The Science of Service Systems. Service Science, Springer 2011, ISBN 978-1-4419-8269-8 - Haluk Demirkan, James C. Spohrer, Vikas Krishna:

Introduction of the Science of Service Systems. 1-11 - Irene C. L. Ng, Roger S. Maull, Laura Smith:

Embedding the New Discipline of Service Science. 13-35 - Cristina Mele

, Francesco Polese:
Key Dimensions of Service Systems in Value-Creating Networks. 37-59 - Steven Alter:

Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions. 61-72 - Artem Polyvyanyy

, Mathias Weske:
Flexible Service Systems. 73-90 - Charles J. Petrie, Axel Hochstein, Michael R. Genesereth

:
Semantics for Smart Services. 91-105 - Clemens van Dinther, Benjamin Blau, Tobias Conte, Christof Weinhardt

:
Designing Auctions for Coordination in Service Networks. 107-129 - Martin Böttcher, Klaus-Peter Fähnrich:

Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion. 131-149 - Manuel Mora

, Mahesh S. Raisinghani, Ovsei Gelman, Miguel-Ángel Sicilia:
Onto-ServSys: A Service System Ontology. 151-173 - Kelly A. Lyons:

A Framework that Situates Technology Research Within the Field of Service Science. 175-188 - Stephen K. Kwan, Soe-Tsyr Yuan:

Customer-Driven Value Co-creation in Service Networks. 189-206 - Stefan Puehl:

Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation. 207-229 - Christopher A. Voss, Juliana Hsuan:

Service Science: The Opportunity to Re-think What We Know About Service Design. 231-244 - Jos G. A. M. Lemmink, Jayanta Chatterjee:

Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia-Company Collaboration. 245-255 - Duncan C. McFarlane:

An Engineering Perspective on Service Science. 257-266 - David Ing

:
Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences. 267-296 - P. K. Kannan, John Healey:

Service Customization Research: A Review and Future Directions. 297-324 - James C. Spohrer, Haluk Demirkan, Vikas Krishna:

Service and Science. 325-358

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