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ORCIDHCI 2020: Copenhagen, Denmark
- Fiona Fui-Hoon Nah, Keng Siau:
HCI in Business, Government and Organizations - 7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings. Lecture Notes in Computer Science 12204, Springer 2020, ISBN 978-3-030-50340-6
Digital Transformation and Intelligent Data Analysis
- Matthias Baldauf
, Hans-Dieter Zimmermann:
Towards Conversational E-Government - An Experts' Perspective on Requirements and Opportunities of Voice-Based Citizen Services. 3-14 - Claas Digmayer, Eva-Maria Jakobs:
Designing Community-Based Open Innovation Platforms Based on Actual User Behavior. 15-33 - Yen-Yi Feng, I-Chin Wu, Yu-Ping Ho:
Investigating Patients' Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes Decision Tree Induction Approach. 34-45 - Ken Fukuda, Julio Vizcarra, Satoshi Nishimura:
Massive Semantic Video Annotation in High-End Customer Service - Example in Airline Service Value Assessment. 46-58 - Yuan-Ho Huang:
Exploring Students' Search Behavior and the Effect of Epistemological Beliefs on Contradictory Issues. 59-68 - Laura Ikuma, Isabelina Nahmens, Craig M. Harvey, Dan Godbee, Tonya Jagneaux:
Exposing Undergraduate Students to the Challenges of Integrating Technology in Healthcare Delivery. 69-79 - Yi-Ying Kao, Po-Han Chen, Chun-Chiao Tzeng, Zi-Yuan Chen, Boaz Shmueli, Lun-Wei Ku:
Detecting Deceptive Language in Crime Interrogation. 80-90 - Johanna Kluge, Martina Ziefle, Achim Buschmeyer, Cornelia Hahn:
Transformation Action Cycle - Suggestions for Employee Centered Transformation to Digital Work in SMEs. 91-109 - Christopher Lentzsch, Thomas Herrmann:
It's About the Documents - Re-engineering Business Processes in Public Administrations. 110-118 - Bin Mai, Brittany Garcia, Lei Xie, Andrew McCubbins, Jinsil Seo:
Teamwork in Virtual World - Impact of "Virtual Team" on Team Dynamic. 119-127 - Dan McAran, Norman Shaw:
Insights from the Apple Human Interface Guidelines on Intuitive Interaction. 128-140 - Gabriele Obermeier, Robert Zimmermann, Andreas Auinger:
The Effect of Queuing Technology on Customer Experience in Physical Retail Environments. 141-157 - Joachim Reiter, Uwe Hartmann, Larissa Greschuchna, Jaline Westrich, Aliyah Moertl, Laura Cherkaoui, Maike Breier, Malgorzata Olbrich, Carolin Hoffmann, Andreas Franz, Johannes Wenserit, Andrea Mueller:
Protect Our Health with Cleaner Cars - How to Gain Customer Acceptance for Air Pollution Decreasing Retrofit Purchase. 158-173 - Vanessa Schwahn, Achim Burkhardt, Andrea Mueller, Christina Miclau:
POS Product Presentation Concepts - Analysis of Affective, Conative and Cognitive Components in Decision Making. 174-187 - Zhengyu Shi, Huifang Shang:
A Review on Quality of Service and SERVQUAL Model. 188-204 - Marta Waydel-Bendyk:
Evaluating Potential of Gamification to Facilitate Sustainable Fashion Consumption. 205-215 - Wei-Ning Wu:
Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System. 216-227 - Rui Xi, Xin-Li Wei, De-Chuan Wang, Xiangang Qin, Torkil Clemmensen, Wen-Jun Hou:
Research on Cross-cultural Participatory Design by Design Teams Based on Chinese Cultural Background. 228-239 - Yu-Chen Yang, William S. Chao:
Model-Based Systems Engineering for Sharing Economy Service Systems Design Using Structure-Behavior Coalescence Process Algebra. 240-253 - Yu-Chen Yang, Chao Ding, Yong Jimmy Jin:
Forecasting the Subway Volume Using Local Linear Kernel Regression. 254-265 - Pei-Tse Yang, Shih-Ming Kuang, Chia-Chun Wu, Jia-Lien Hsu:
Predicting Music Emotion by Using Convolutional Neural Network. 266-275
Social Media, Digital Commerce and Marketing
- Ajit Ashok Aras, Xin Xu:
The Challenges to Leverage User Generated Contents in B2B Marketing. 279-297 - Elisavet Averkiadi, Wietske van Osch, Yuyang Liang:
Investigating Linguistic Indicators of Generative Content in Enterprise Social Media. 298-306 - Patcharee Butnampetch, Panja Sasithonwan, Butsakorn Teeranan, Thippaya Chintakovid:
Usability Studies of E-Commerce Checkout Process: A Perspective from Thailand. 307-321 - Yue Cheng, Lingyun Qiu, Jun Pang:
Effects of Avatar Cuteness on Users' Perceptions of System Errors in Anthropomorphic Interfaces. 322-330 - Ghada Refaat El Said:
Human Computer Interaction Aspects of Enterprise Social Networks: An Empirical Validation of Adoption Model in a Developing Country. 331-338 - Yu-Chun Huang, Shu-Yun Liu:
Virtual Reality Online Shopping (VROS) Platform. 339-353 - Kai Israel, Lea Buchweitz, Dieter K. Tscheulin, Christopher Zerres, Oliver Korn:
Captivating Product Experiences: How Virtual Reality Creates Flow and Thereby Optimize Product Presentations. 354-368 - Xiaoyun Jia, Ruili Wang, James H. Liu, Tian Xie:
How to Attract More Viewers in Live Streams? A Functional Evaluation of Streamers' Strategies for Attraction of Viewers. 369-383 - Peng Jiang, Hang Jiang, Yi-Chung Hu, Chongen Liang, Shiyuan Wang:
Identification of Key Factors Affecting Logistics Service Quality of Cross-border E-commerce. 384-396 - Weiling Ke, Xiaorong Aileen Guo:
Effects of Online Reviews on Consumer Evaluation of Products: How Are They Different Among Search, Experience and Credence Products? 397-404 - Alex Mari, Andreina Mandelli, René Algesheimer:
The Evolution of Marketing in the Context of Voice Commerce: A Managerial Perspective. 405-425 - Christina Miclau, Barbara Woerz, Laura Heiland, Dennis Hess, Beatrice Weber, Alice Emmler, Hans-Peter Saar, Jonas Belke, Niklas Hose, Oxana Ernst, Andrea Mueller:
User Experience Testing vs. Marketing Experts - Can Empirical Research Beat Practical Knowledge in Dialog Marketing? 426-444 - Thanh-An Nguyen, Constantinos K. Coursaris, Pierre-Majorique Léger, Sylvain Sénécal, Marc Fredette:
Effectiveness of Banner Ads: An Eye Tracking and Facial Expression Analysis. 445-455 - Tekila Harley Nobile, Nadzeya Kalbaska:
An Exploration of Personalization in Digital Communication. Insights in Fashion. 456-473 - Alice Noris, Patricia SanMiguel, Lorenzo Cantoni:
Localization and Cultural Adaptation on the Web: An Explorative Study in the Fashion Domain. 474-492 - Michela Ornati, Lorenzo Cantoni:
FashionTouch in E-commerce: An Exploratory Study of Surface Haptic Interaction Experiences. 493-503 - Teresa Sádaba, Valeria LaFata, Andrea Torres:
Cultural Appropriation in the Digital Context: A Comparative Study Between Two Fashion Cases. 504-520 - Patricia SanMiguel, Teresa Sádaba:
Digital User Behavior in Fashion E-Commerce. A Business Model Comparative Study. 521-534 - Jan Schiefermair, Martin Stabauer:
The Effects of Cookie Notices on Perceived Privacy and Trust in E-Commerce. 535-549 - Qi Xu, Jiong Fu:
Research on Key Factors Affecting College Students' Usage Intention of Green Public Welfare Activity Platform Based on DEMATEL Method. 550-561 - Wei Yang, Choon Ling Sia:
Success Factors in Micro-Celebrity Endorsement: The Role of Informational and Narrative Content in Product Recommendation. 562-575
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