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André Teixeira Pontes

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2020
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Fabiane Flores Sum, Istefani Carísio de Paula, Guilherme Luz Tortorella, André Teixeira Pontes, Renata Tilemann Facó:
Analysis of the Implementation of a Lean Service in a Shared Service Center: A Study of Stability and Capacity. IEEE Trans. Engineering Management 67(2): 334-346 (2020)

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