"Analysis of the Implementation of a Lean Service in a Shared Service ..."

Fabiane Flores Sum et al. (2020)

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DOI: 10.1109/TEM.2018.2888837

access: closed

type: Journal Article

metadata version: 2020-06-16

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Fabiane Flores Sum, Istefani Carísio de Paula, Guilherme Luz Tortorella, André Teixeira Pontes, Renata Tilemann Facó:
Analysis of the Implementation of a Lean Service in a Shared Service Center: A Study of Stability and Capacity. IEEE Trans. Engineering Management 67(2): 334-346 (2020)

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