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2010 – 2019
- 2014
[j3]Xenophon Koufteros, Cornelia Dröge, Gregory R. Heim, Nelson Massad, Shawnee K. Vickery:
Encounter Satisfaction in E-tailing: Are the Relationships of Order Fulfillment Service Quality with its Antecedents and Consequences Moderated by Historical Satisfaction? Decis. Sci. 45(1): 5-48 (2014)
2000 – 2009
- 2009
- [j2]Nelson Massad, John C. Beachboard:
Service Failure and Recovery in Electronic Retailing: An Investigation of Product-Oriented and Service-Oriented Transactions. Inf. Resour. Manag. J. 22(3): 1-15 (2009) - 2008
- [c5]Nelson Massad, John C. Beachboard:
A Taxonomy of Service Failures in Electronic Retailing. HICSS 2008: 285 - 2006
- [j1]Nelson Massad, Robert Heckman, Kevin Crowston
:
Customer Satisfaction with Electronic Service Encounters. Int. J. Electron. Commer. 10(4): 73-104 (2006) - [c4]John C. Beachboard, Alma Cole, Mike Mellor, Steven Hernandez, Kregg Aytes, Nelson Massad:
A tentative proposal: improving information assurance risk analysis models for small- and medium-sized enterprises through adoption of an open development model. InfoSecCD 2006: 194-196 - 2004
- [c3]Nelson Massad, Robert Heckman, Kevin Crowston:
Customer Satisfaction with Electronic Service Encounters. AMCIS 2004: 485 - 2003
- [c2]Ping Zhang, Nelson Massad:
The Impact of Animation on Visual Search Tasks in a Web Environment: A Multi-Year Study. AMCIS 2003: 292 - [c1]Kevin Crowston, Nelson Massad:
Using the Service Encounter Model to Enhance Our Understanding of Business-To-Consumer Transactions in an eEnvironment. Bled eConference 2003: 67
Coauthor Index
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