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"Service System Approaches - Conceptual Modeling Approaches for Services ..."
Roberta Ferrario et al. (2012)
- Roberta Ferrario, Nicola Guarino
, Romano Trampus, Ken Laskey, Alan Hartman
, G. R. Gangadharan
:
Service System Approaches - Conceptual Modeling Approaches for Services Science. Handbook of Service Description 2012: 75-109
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