"The Effectiveness of Customer Service Policies on Intentions in ..."

Wei Sha (2007)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2012-01-04

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  - conf/amcis/Sha07
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Wei Sha:
The Effectiveness of Customer Service Policies on Intentions in Business-To-Consumer E-Commerce: A Psychological Contract Perspective. AMCIS 2007: 281

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