"Is an apology enough?: how to resolve trust breakdowns in episodic online ..."

Asimina Vasalou, Astrid Hopfensitz, Jeremy Pitt (2007)

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type: Conference or Workshop Paper

metadata version: 2018-11-26

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Asimina Vasalou, Astrid Hopfensitz, Jeremy Pitt:
Is an apology enough?: how to resolve trust breakdowns in episodic online interactions. BCS HCI (2) 2007: 119-122

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