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"Social CRM: A Literature Review Based on Keywords Network Analysis."
Fábio M. F. Lobato et al. (2020)
- Fábio M. F. Lobato, Jorge L. F. Silva Junior, Antônio F. L. Jacob Junior, Diego Lisboa Cardoso:
Social CRM: A Literature Review Based on Keywords Network Analysis. BIS (Workshops) 2020: 237-249
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