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"Social CRM: A Literature Review Based on Keywords Network Analysis."
Fábio M. F. Lobato et al. (2020)
- Fábio M. F. Lobato
, Jorge L. F. Silva Junior
, Antônio F. L. Jacob Junior
, Diego Lisboa Cardoso
:
Social CRM: A Literature Review Based on Keywords Network Analysis. BIS (Workshops) 2020: 237-249
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