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"Performance Benchmarking For Designing Interaction Routines - Managing ..."
Jörg Becker et al. (2013)
- Jörg Becker, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich, Hans Peter Rauer:
Performance Benchmarking For Designing Interaction Routines - Managing Trade-Offs In Service Co-Creation With The Data Envelopment Analysis. ECIS 2013: 185
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