"Quality of Process ? A Business Process Perspective on Quality of Service."

Rico Knapper, Daniel Poodratchi, Lennart Job (2012)

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type: Conference or Workshop Paper

metadata version: 2013-01-30

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Rico Knapper, Daniel Poodratchi, Lennart Job:
Quality of Process ? A Business Process Perspective on Quality of Service. ECIS 2012: 209

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