"Real-Time Scheduling for Multi-agent Call Center Automation."

Yong Wang, Qiang Yang, Zhong Zhang (1999)

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DOI: 10.1007/10720246_15

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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Yong Wang, Qiang Yang, Zhong Zhang:
Real-Time Scheduling for Multi-agent Call Center Automation. ECP 1999: 187-199

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