"Applying Gamification in Customer Service Application to Improve Agents' ..."

Prerna Makanawala et al. (2013)

> Home

Details and statistics

DOI: 10.1007/978-3-642-39241-2_60

access: closed

type: Conference or Workshop Paper

metadata version: 2023-09-04

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - conf/hci/MakanawalaGGL13
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/hci/MakanawalaGGL13
Prerna Makanawala, Jaideep Godara, Eliad Goldwasser, Hang Le:
Applying Gamification in Customer Service Application to Improve Agents' Efficiency and Satisfaction. HCI (10) 2013: 548-557

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.