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"Customizing IT Service Agreements as a Self Service by means of ..."
Henrik Brocke, Falk Uebernickel, Walter Brenner (2011)
- Henrik Brocke, Falk Uebernickel, Walter Brenner:
Customizing IT Service Agreements as a Self Service by means of Productized Service Propositions. HICSS 2011: 1-10
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