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"Extracting call-reason segments from contact center dialogs by using ..."
Takaaki Fukutomi et al. (2011)
- Takaaki Fukutomi, Satoshi Kobashikawa, Taichi Asami, Tsubasa Shinozaki, Hirokazu Masataki, Satoshi Takahashi:
Extracting call-reason segments from contact center dialogs by using automatically acquired boundary expressions. ICASSP 2011: 5584-5587
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