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"Empirical Analysis of Call Center Load & Service Level for Shift Planning."

Yuval Cohen, João Reis, Marlene Amorim (2020)

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DOI: 10.1007/978-3-030-38724-2_6

access: closed

type: Conference or Workshop Paper

metadata version: 2022-04-09

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  dblp key:
  - conf/icexss/CohenRA20
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  - https://dblp.org/rec/conf/icexss/CohenRA20
Yuval Cohen, João Reis, Marlene Amorim:
Empirical Analysis of Call Center Load & Service Level for Shift Planning. IESS 2020: 79-91

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