"Impact Analysis of Process Improvement on IT Service Quality."

Marion Lepmets, Eric Ras, Alain Renault (2011)

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DOI: 10.1007/978-3-642-21547-6_18

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-02

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Marion Lepmets, Eric Ras, Alain Renault:
Impact Analysis of Process Improvement on IT Service Quality. IESS 2011: 227-231

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