"Client Satisfaction versus Profitability: An Empirical Analysis of the ..."

Nishtha Langer, Deepa Mani, Kannan Srikanth (2013)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2014-04-08

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Nishtha Langer, Deepa Mani, Kannan Srikanth:
Client Satisfaction versus Profitability: An Empirical Analysis of the Impact of Formal Controls in Strategic Outsourcing Contracts. ICIS 2013

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