"Longitudinal Measurement of Service Quality in Information Systems: A Case ..."

Leyland F. Pitt, Richard T. Watson (1994)

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type: Conference or Workshop Paper

metadata version: 2021-03-24

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Leyland F. Pitt, Richard T. Watson:
Longitudinal Measurement of Service Quality in Information Systems: A Case Study. ICIS 1994: 419-428

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