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"Optimal Strategy for Proactive Service Delivery Management Using Inter-KPI ..."
Gargi Banerjee Dasgupta et al. (2013)
- Gargi Banerjee Dasgupta, Yedendra Babu Shrinivasan, Tapan Kumar Nayak, Jayan Nallacherry:
Optimal Strategy for Proactive Service Delivery Management Using Inter-KPI Influence Relationships. ICSOC 2013: 131-145
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