"Patient Reactions to Staff Apology after Adverse Event and Changes of ..."

Kenji Itoh, Henning Boje Andersen (2009)

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DOI: 10.1007/978-3-642-11750-3_3

access: open

type: Conference or Workshop Paper

metadata version: 2022-06-23

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  - https://dblp.org/rec/conf/ifip13-5/ItohA09
Kenji Itoh, Henning Boje Andersen:
Patient Reactions to Staff Apology after Adverse Event and Changes of Their Views in Four Year Interval. HESSD 2009: 28-43

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