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"Customer's perceptions of human features in frontline robots, consequences ..."
Daniel Belanche, Luis Vicente Casaló, Carlos Flavián (2019)
- Daniel Belanche
, Luis Vicente Casaló, Carlos Flavián
:
Customer's perceptions of human features in frontline robots, consequences for service value and loyalty: Frontline Robots in Services. Interacción 2019: 53:1-53:2
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