"Importance-performance Analysis and Customer Satisfaction Index for ..."

Zalina Mohd Ali et al. (2009)

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DOI: 10.1109/NABIC.2009.5393416

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type: Conference or Workshop Paper

metadata version: 2020-10-25

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Zalina Mohd Ali, Munira Ismail, Nur Razia Mohd Suradi, A. S. Ismail:
Importance-performance Analysis and Customer Satisfaction Index for Express Bus Services. NaBIC 2009: 590-595

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