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"Knowledge Management and the Contested Ground of the 'Professional' within ..."
Elaine H. Ferneley, Pauline Sobreperez, Francis A. Wilson (2004)
- Elaine H. Ferneley, Pauline Sobreperez, Francis A. Wilson:
Knowledge Management and the Contested Ground of the 'Professional' within a Professionalised Call Centre. PACIS 2004: 95
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