"Does Voice-based AI Improve Call Center Operational Performance? Event ..."

Bin Li, Luning Liu (2021)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2021-08-30

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Bin Li, Luning Liu:
Does Voice-based AI Improve Call Center Operational Performance? Event Study in a Working Telecommunication Company. PACIS 2021: 132

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