"Studying Continual Service Improvement and Monitoring the Quality of ITSM."

Sanna Heikkinen, Marko Jäntti (2019)

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DOI: 10.1007/978-3-030-29238-6_14

access: closed

type: Conference or Workshop Paper

metadata version: 2022-10-02

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Sanna Heikkinen, Marko Jäntti:
Studying Continual Service Improvement and Monitoring the Quality of ITSM. QUATIC 2019: 193-206

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