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"Fatores Críticos de Sucesso para Melhoria de Processos de ..."

Thaíssa Diirr, Gleison Santos (2013)

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DOI: 10.5753/SBQS.2013.15271

access: open

type: Conference or Workshop Paper

metadata version: 2022-04-01

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  dblp key:
  - conf/sbqs/DiirrS13
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  - https://dblp.org/rec/conf/sbqs/DiirrS13
Thaíssa Diirr, Gleison Santos:
Fatores Críticos de Sucesso para Melhoria de Processos de Serviços de TI: Um Mapeamento Sistemático. SBQS 2013: 22-35

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