"The Impact of Commercial Banks' Internal Service Quality on the Front-Line ..."

Xuan Yu, Yunchen Wang (2015)

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DOI: 10.1109/ICSS.2015.47

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-23

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Xuan Yu, Yunchen Wang:
The Impact of Commercial Banks' Internal Service Quality on the Front-Line Employees' Service Performance: Based on the Perspective of Internal Marketing. ICSS 2015: 70-74

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