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"Going from 0 to 60 in 20 years: transitioning a help desk into a ..."

Kathy Kirchner (2005)

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DOI: 10.1145/1099435.1099465

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Kathy Kirchner:
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. SIGUCCS 2005: 132-137

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