"Measuring Service Encounter Satisfaction with Customer Service Chatbots ..."

Jasper Feine, Stefan Morana, Ulrich Gnewuch (2019)

> Home

Details and statistics

DOI: —

access: closed

type: Conference or Workshop Paper

metadata version: 2019-08-21

- view
  - electronic edition @ aisnet.org
- export record
  dblp key:
  - conf/wirtschaftsinformatik/FeineMG19
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/conf/wirtschaftsinformatik/FeineMG19
Jasper Feine, Stefan Morana, Ulrich Gnewuch:
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis. Wirtschaftsinformatik 2019: 1115-1129

a service of

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.