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"Customer relations management: service operations: human fatigue risk ..."
Rainer Guttkuhn et al. (2003)
- Rainer Guttkuhn, Udo Trutschel, Anneke Heitmann, Acacia Aguirre, Martin Moore-Ede:

Customer relations management: service operations: human fatigue risk simulations in 24/7 operations. WSC 2003: 1838-1842

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