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"Customer Sentiment in Web-Based Service Interactions: Automated Analyses ..."
Galit B. Yom-Tov et al. (2018)
- Galit B. Yom-Tov
, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal
, Anat Rafaeli:
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights. WWW (Companion Volume) 2018: 1689-1697
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