"Staff Scheduling for Inbound Call and Customer Contact Centers."

Alex S. Fukunaga et al. (2002)

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DOI: 10.1609/AIMAG.V23I4.1667

access: closed

type: Journal Article

metadata version: 2020-08-25

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Alex S. Fukunaga, Ed Hamilton, Jason Fama, David Andre, Ofer Matan, Illah R. Nourbakhsh:
Staff Scheduling for Inbound Call and Customer Contact Centers. AI Mag. 23(4): 30-40 (2002)

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