"A fuzzy Delphi-SERVQUAL model using degree of belief structure for ..."

Mojtaba Elahi, Ramin Enayati, Mehdi Keramatpour (2025)

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DOI: 10.1016/J.ASOC.2025.113770

access: closed

type: Journal Article

metadata version: 2025-10-14

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Mojtaba Elahi, Ramin Enayati, Mehdi Keramatpour:
A fuzzy Delphi-SERVQUAL model using degree of belief structure for assessing customer satisfaction in automotive after-sales services. Appl. Soft Comput. 184: 113770 (2025)

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