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"Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches ..."

Fabiane Leticia Lizarelli et al. (2021)

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DOI: 10.1016/J.ASOC.2021.107786

access: closed

type: Journal Article

metadata version: 2022-10-02

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Fabiane Leticia Lizarelli, Lauro Osiro, Gilberto Miller Devós Ganga, Glauco Henrique de Sousa Mendes, Guilherme R. Paz:
Integration of SERVQUAL, Analytical Kano, and QFD using fuzzy approaches to support improvement decisions in an entrepreneurial education service. Appl. Soft Comput. 112: 107786 (2021)

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