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"Managing environmental sustainability in customer experience processes: A ..."

Francesco Calza, Annarita Sorrentino, Ilaria Tutore (2023)

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DOI: 10.1108/BPMJ-04-2023-0308

access: closed

type: Journal Article

metadata version: 2024-01-13

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Francesco Calza, Annarita Sorrentino, Ilaria Tutore:
Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem. Bus. Process. Manag. J. 29(8): 210-229 (2023)

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