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"Role of process knowledge in business process improvement methodology: a ..."
Ravi Seethamraju, Olivera Marjanovic (2009)
- Ravi Seethamraju
, Olivera Marjanovic
:
Role of process knowledge in business process improvement methodology: a case study. Bus. Process. Manag. J. 15(6): 920-936 (2009)
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