"From business process management to customer process management."

Peter Trkman et al. (2015)

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DOI: 10.1108/BPMJ-02-2014-0010

access: closed

type: Journal Article

metadata version: 2025-04-01

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Peter Trkman, Willem Mertens, Stijn Viaene, Paul Gemmel:
From business process management to customer process management. Bus. Process. Manag. J. 21(2): 250-266 (2015)

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